FAQs
What are the working hours for the Customer Service Advisor position?
The working hours are 40 hours per week, Monday to Friday, with 1 in 3 Saturdays.
Is previous experience required for this role?
No, previous experience is not necessary as full training will be provided.
Where is the BMW MINI Contact Centre located?
The BMW MINI Contact Centre is located at Grove Park, 2/3 Penman Way, Leicester, England, LE19 1ST.
What benefits are included in the employment package?
The employment package includes enhanced holiday entitlement, industry-leading maternity, paternity and adoption pay, career development opportunities, discounted car schemes, high street discounts, discounted gym memberships, cycle to work scheme, and one day a year for paid voluntary/community work.
What qualities are you looking for in a candidate?
We are looking for a customer-focused, target-driven team player who excels in engaging with customers over the phone and has excellent communication and inter-personal skills.
Are there opportunities for career development?
Yes, there are opportunities for career development, as we are passionate about continuous improvement and building an environment where employees can reach their full potential.
How does Sytner Group support Diversity and Inclusion?
Sytner Group is committed to creating an equitable environment and welcomes applications from individuals of all backgrounds. We also provide the right to ask for changes or adjustments during the recruitment process.
What is the company’s approach to employee engagement?
Sytner Group values employee engagement and recently scored 89% on our colleague engagement survey, reflecting our commitment to developing talent and building careers.
What types of queries will the Customer Service Advisor handle?
The Customer Service Advisor will handle various customer queries, including securing bookings for vehicle repair work and requesting costs for servicing.
Is there a focus on creating customer experiences?
Yes, creating special customer experiences over the phone is a key aspect of this role.