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Customer Service Advisor

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Sytner Group

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Leicester

AI generated summary

  • You should be customer-focused, a team player, and skilled in engaging with customers over the phone, possessing excellent communication skills. Experience not necessary; full training provided.
  • You will handle customer queries about vehicle bookings and servicing costs, working full-time at the head office and rotating Saturday shifts.

Requirements

  • You will be customer focused, target driven, a team player and always aiming to be the best.
  • You will have a flair for talking and engaging with internal and external customers over the phone.
  • You will be a natural at creating special customer experiences over the phone.
  • You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.
  • Previous experience is not necessary as full training will be provided.

Responsibilities

  • This role will be based at our head office as a full-time position.
  • The Contact Centre team will be responsible for handling numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting for costs on servicing.
  • Working hours are 40 hours per week Monday to Friday and 1 in 3 Saturdays.

FAQs

What are the working hours for the Customer Service Advisor position?

The working hours are 40 hours per week, Monday to Friday, with 1 in 3 Saturdays.

Is previous experience required for this role?

No, previous experience is not necessary as full training will be provided.

Where is the BMW MINI Contact Centre located?

The BMW MINI Contact Centre is located at Grove Park, 2/3 Penman Way, Leicester, England, LE19 1ST.

What benefits are included in the employment package?

The employment package includes enhanced holiday entitlement, industry-leading maternity, paternity and adoption pay, career development opportunities, discounted car schemes, high street discounts, discounted gym memberships, cycle to work scheme, and one day a year for paid voluntary/community work.

What qualities are you looking for in a candidate?

We are looking for a customer-focused, target-driven team player who excels in engaging with customers over the phone and has excellent communication and inter-personal skills.

Are there opportunities for career development?

Yes, there are opportunities for career development, as we are passionate about continuous improvement and building an environment where employees can reach their full potential.

How does Sytner Group support Diversity and Inclusion?

Sytner Group is committed to creating an equitable environment and welcomes applications from individuals of all backgrounds. We also provide the right to ask for changes or adjustments during the recruitment process.

What is the company’s approach to employee engagement?

Sytner Group values employee engagement and recently scored 89% on our colleague engagement survey, reflecting our commitment to developing talent and building careers.

What types of queries will the Customer Service Advisor handle?

The Customer Service Advisor will handle various customer queries, including securing bookings for vehicle repair work and requesting costs for servicing.

Is there a focus on creating customer experiences?

Yes, creating special customer experiences over the phone is a key aspect of this role.

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Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.