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Customer Service Advisor

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Connells Group

9d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Real Estate & Property
  • Cardiff

AI generated summary

  • You need estate agency knowledge, strong customer service and admin skills, resilience, organization, communication proficiency, IT literacy, and a valid driving license with a car.
  • You will support property management and tenancy administration, coordinate contractors for timely repairs, and arrange necessary safety checks for landlords and tenants.

Requirements

  • - Understanding of operations within an estate agency business
  • - Outstanding Customer Service and solid administration skills
  • - Resilient, positive, numerate and detail oriented
  • - Organised and able to prioritise workload in a faced paced environment
  • - Excellent verbal and written communication skills
  • - IT literate (MS Office, internet, email systems)
  • - Due to the location of the office you will need to have a driving licence and car

Responsibilities

  • - Provide property management and tenancy administration support service to branches, landlords and tenants.
  • - Co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

FAQs

What is the job title for this position?

The job title is Customer Service Advisor.

Where is the job location?

The job is located at Ty Croes Cwrlwys Valegate Retail Park, Cardiff.

What are the working days and hours?

The working days are Monday to Friday, from 8:30 am to 5:00 pm with a 1-hour lunch break.

What is the salary for this position?

The salary for this position is £22,400.00 per annum.

Is this a full-time position?

Yes, this is a full-time, permanent position.

Do I need a driving license for this job?

Yes, you will need a driving license and a car due to the location of the office.

What are the key responsibilities of the Customer Service Advisor?

Key responsibilities include providing property management and tenancy administration support, and coordinating with contractors for repair and safety checks.

What skills and experience are required for this role?

Required skills include understanding estate agency operations, outstanding customer service, solid administration skills, resilience, attention to detail, organizational skills, excellent communication skills, and IT literacy.

Are there opportunities for training and development in this role?

Yes, there is support in training towards ARLA – NFOPP qualifications, as well as industry-leading training and development.

What benefits are offered for this position?

Benefits include a collaborative work environment, career progression opportunities, Employee Assistance Programme access, discounts on various services, and a Nuffield Gym membership discount.

Is there a specific background preferred for applicants?

The existing team comes from diverse backgrounds such as Customer Support, Call Center, Retail, Hospitality, Leisure, and Care sectors.

Is Connells Group an equal opportunities employer?

Yes, Connells Group is an equal opportunities employer and encourages applications from qualified candidates regardless of various characteristics.

Connells Group

Real Estate
Industry
10,001+
Employees
1936
Founded Year

Mission & Purpose

Connells Group is the largest and most successful estate agency network and property services provider in the UK. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. In addition to operating under the Connells brand, the Group trades under 85 well-known local names including Abbotts, Allen & Harris, Ashley Adams, Bagshaws Residential, Bairstow Eves, Barnard Marcus, Brown & Merry, Burchell Edwards, Fox & Sons, Gascoigne Halman, Hamptons, John D. Wood, Jones & Chapman, Manners & Harrison, Paul Dubberley, Peter Alan, Roger Platt, Rook Matthews Sayer, Shipways, Slater Hogg & Howison, Swetenhams, Sharman Quinney, Taylors and William H Brown. As well as residential property sales and lettings, the Group has a comprehensive range of B2C and B2B services including new homes, mortgage services, conveyancing, EPCs, surveying, corporate lettings, PRS, Build to Rent, asset management, land & planning, LPA receivers, commercial real estate and auctions. Corporate clients benefit from Connells Group’s broad range of award-winning services and depth of experience and expertise. Connells Group is a subsidiary of the Skipton Building Society, one of the UK’s largest providers of financial services and products.