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Customer Service Advisor (6 months fixed-term)

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New Balance

Oct 12

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Logistics
  • Amsterdam

Requirements

  • Sterke communicator.
  • Ervaring in het werken met B2B klanten.
  • Excel vaardigheden.
  • Nauwkeurig en precies kunnen werken met data.
  • Ervaring in een soortgelijke Customer Service rol of branche.
  • Teamspeler.
  • Goede relatiebouwer met interne en externe klanten.
  • Proactieve houding.
  • Positieve houding.
  • Kunnen omgaan met deadlines en druk.
  • Gevoel hebben voor klanttevredenheid.
  • Vloeiend in Nederlands en je goed kunnen uitdrukken in het Engels is noodzakelijk.
  • Sterke Communicator.
  • Ervaring in werken met B2B klanten.
  • Ervaring in Customer Service roles/sporting goods industry.
  • Excel skills.
  • Eye for detail.
  • Team player.
  • Bridgebuilder.
  • Proactive attitude.
  • Positive mindset.
  • Able to deal with deadlines/pressure.
  • Knows what customer satisfaction is all about.
  • Fluent in Dutch and able to express yourself in English well.

Responsibilities

  • Plaatsen van bestellingen in het systeem (PRE - and RE-orders).
  • Bouwen van een Orderboek, uitsturen en aanpassen en daadwerkelijk op tijd uitleveren van dat orderboek met behulp van Sales, Finance, Logistiek en onze klanten.
  • Uitvoeren van Housekeeping activiteiten in het systeem als gevolg van de inkoop.
  • Aanmaken van return orders en het samenwerken met onze logistieke collega’s.
  • Opbouwen en onderhouden van een goede relatie met interne afdelingen om processen zo goed mogelijk te laten verlopen.
  • Onderhouden van de juiste communicatielijnen met het 3PL.
  • Create orders in the system (PRE- en RE-orders).
  • Building an Orderbook, sharing, maintaining and converting that Orderbook with the support of Sales, Finance, Logistics and our customers.
  • Perform Housekeeping changes in our ERP system.
  • Create return orders and collaborate with our Logistics Team.
  • Build and maintain a strong relationship with internal departments to smoothen our processes.
  • Maintain the correct communication channels with our 3PL.

FAQs

What is the duration of the Customer Service Advisor position?

The position is a fixed-term contract for 6 months.

What language skills are required for this role?

Fluency in Dutch and the ability to express oneself well in English are required.

What are the main responsibilities of the Customer Service Advisor?

Responsibilities include creating orders in the system, maintaining the order book, collaborating with internal departments, and creating return orders among others.

Is experience in a similar role required?

Yes, experience in a Customer Service role or within the sporting goods industry is preferred.

What kind of customer interactions does this role involve?

The role involves working closely with B2B customers and ensuring high levels of customer satisfaction.

What tools or skills are necessary for this position?

Strong communication skills, Excel proficiency, attention to detail, and the ability to handle data accurately are necessary.

Is there a focus on teamwork in this role?

Yes, being a team player and maintaining good relationships with internal customers are important aspects of the job.

What are the benefits offered for this role?

Benefits include a discount on health insurance, holiday allowance, flexible working hours, a pension scheme, and more.

How does New Balance support employee well-being?

New Balance offers a Wellbeing and Mental Health Benefit, including a 24/7 Employment Assistance Program and support services.

Where can I submit my application for this position?

All applications and CVs must be submitted in English.

Are there opportunities for remote work?

Yes, remote work is supported in a hybrid format.

What is the company culture like at New Balance?

New Balance fosters a culture of inclusivity, diversity, teamwork, and empowerment.

Do we have a gym onsite?

Yes, there is an onsite gym available for employees.

Is there a requirement for handling deadlines?

Yes, the ability to deal with deadlines and pressure is necessary for this role.

Are there any specific qualifications needed for this job?

Strong communication skills, experience with B2B customers, and proficiency in Excel are key qualifications needed.

What should I do if I require support during the application process?

You should let New Balance know if you require any adjustments or considerations for support.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

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