FAQs
What is the job title for this position?
The job title is Customer Service Advisor.
Where is the Nottingham Support Office located?
The Nottingham Support Office is the workplace for this position.
What type of contract is offered for this role?
This role is offered as a permanent contract.
How many hours will I be working per week?
You will be working 37.5 hours per week.
What are the main responsibilities of a Customer Service Advisor?
The main responsibilities include providing exceptional customer service, problem-solving, managing queries, supporting in-store colleagues, and continuously improving the customer service experience.
Is prior experience in customer service required for this role?
While experience is beneficial, it is not a strict requirement. We are open to candidates who have a friendly personality and a desire to provide excellent customer service.
What opportunities for development does this role offer?
This role provides a fantastic opportunity for personal development and offers insights into Boots as a business, potentially leading to further opportunities within the company.
What benefits are included in this position?
Benefits include 25 days annual leave plus bank holidays, an annual discretionary bonus, staff discount, pension schemes, flexible benefits, and access to employee assistance programs.
Will I need to undergo a background check?
Yes, this role is subject to a DBS/PVG check.
Can individuals with criminal convictions apply for this role?
Yes, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the chance to discuss this matter before a decision is made.