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Customer Service Advisor

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Nottingham

Requirements

  • - Friendly personality and desire to go above and beyond for customers
  • - Experience using computers and IT systems
  • - Great communication and customer service skills

Responsibilities

  • Listen to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand
  • Problem solve, manage queries and offer solutions – considering ‘how would I want to be treated?’ and ‘what else can I do?’
  • Inspire your Customer Support Centre team with your amazing customer service and client care
  • Support and help in store colleagues, as the first point of call for any queries they have
  • Continuously challenge your approach to great customer service and how you can improve your style even more

FAQs

What is the job title for this position?

The job title is Customer Service Advisor.

Where is the Nottingham Support Office located?

The Nottingham Support Office is the workplace for this position.

What type of contract is offered for this role?

This role is offered as a permanent contract.

How many hours will I be working per week?

You will be working 37.5 hours per week.

What are the main responsibilities of a Customer Service Advisor?

The main responsibilities include providing exceptional customer service, problem-solving, managing queries, supporting in-store colleagues, and continuously improving the customer service experience.

Is prior experience in customer service required for this role?

While experience is beneficial, it is not a strict requirement. We are open to candidates who have a friendly personality and a desire to provide excellent customer service.

What opportunities for development does this role offer?

This role provides a fantastic opportunity for personal development and offers insights into Boots as a business, potentially leading to further opportunities within the company.

What benefits are included in this position?

Benefits include 25 days annual leave plus bank holidays, an annual discretionary bonus, staff discount, pension schemes, flexible benefits, and access to employee assistance programs.

Will I need to undergo a background check?

Yes, this role is subject to a DBS/PVG check.

Can individuals with criminal convictions apply for this role?

Yes, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the chance to discuss this matter before a decision is made.

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.

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