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Customer Service Advisor

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Concentrix

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg

AI generated summary

  • You need 6 months in a call center or 12 months in travel, Grade 12, shift flexibility for UK hours, strong English communication, and a self-motivated, responsible attitude.
  • You will resolve escalated cases, manage work orders, ensure first contact resolution, share knowledge, communicate updates, protect information security, and provide excellent customer experiences.

Requirements

  • Have a minimum of 6 months international Call Centre experience or 12 months in an airline reservations / travel agency environment (essential)
  • Passed Grade 12
  • Ability to work shifts aligned to UK business hours
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Responsibilities

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Proactively offer solutions to any issues or concerns that customers might face
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

FAQs

What is the salary for the Customer Service Advisor position?

The salary for the Customer Service Advisor position is R7500 per month.

Is there an opportunity for bonuses or incentives?

Yes, there are incentives available up to R3000.

What qualifications are required for this role?

Applicants must have a minimum of 6 months of international Call Centre experience or 12 months in an airline reservations/travel agency environment, as well as having passed Grade 12.

What are the working hours for this position?

The role requires the ability to work shifts aligned to UK business hours.

Is there an opportunity for training and development?

Yes, the company offers team building and upskill training opportunities.

What kind of benefits does the company provide?

The company provides several benefits, including medical aid for the main member, a pension fund, subsidised transport, group life cover, and access to financial well-being and stress management sessions.

Where is the Customer Service Advisor position located?

The position is located on-site at the Johannesburg office, specifically at 19 Ameshoff Street, Johannesburg.

Will I need to be legally authorized to work in South Africa?

Yes, only applicants who are legally authorized to work in South Africa will be considered for this position.

What is the company's stance on equal employment opportunities?

Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to various protected characteristics.

Do I need to have excellent communication skills for this position?

Yes, proficiency in English verbal communication is essential for this role.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.