Logo of Huzzle

Customer Service Advisor - call centre

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have customer service experience, strong communication skills, problem-solving abilities, attention to detail, and be proficient in Microsoft Word and Excel. Must be 18+.
  • You will handle high call volumes, providing excellent customer support via phone and email, advising on product care, resolving issues, and adhering to company policies.

Requirements

  • Previous experience in a customer service or call centre environment desirable but not essential
  • Have demonstrable experience in handling complex and emotional complaints
  • High level of accuracy and attention to detail is essential
  • Exceptional communication skills, both verbally and written
  • Have the ability to remain calm in a busy pressurised environment
  • Have the ability to negotiate and sell resolutions to the customer
  • Have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task and have good problem-solving skills
  • Good knowledge of Microsoft Word and Excel
  • You must be 18 or over to apply as we sell and discuss financed products and orders

Responsibilities

  • Dealing with high volumes of calls from customers, helping them find a suitable resolution
  • Providing an excellent service to our customers via telephone & email
  • Advising customers on care of their OFL products
  • Ensuring that all policies & procedures are adhered to when dealing with customers
  • Ensuring all communications, both written and oral, are of a high standard and in line with company guidelines
  • Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand
  • Where appropriate seeking advice and guidance from line management where cases are out of the ordinary
  • Keeping up to date with the company’s products, services and policies

FAQs

What is the start date for this position?

The start date for this position is 9th December 2024.

What is the salary for the Customer Service Advisor role?

The salary for the Customer Service Advisor role is £23,795 plus the opportunity to earn monthly bonuses of up to £200 depending on performance against set KPIs.

What are the working hours for this job?

The working hours for this job are Monday to Friday, from 9:00 AM to 6:00 PM.

Is previous experience in customer service required for this job?

No, previous experience in customer service is not required; the role is suitable for individuals who may be working in retail or hospitality and are looking for a new challenge.

What kind of training will be provided for this position?

Comprehensive training will be provided to help you become a knowledgeable and authentic furniture expert, ensuring you can find solutions for customer inquiries.

How many calls will I be expected to handle daily?

You will be expected to handle around 70 inbound calls daily.

What types of inquiries will I be handling in this role?

You will be handling general inquiries and complaints from customers and working towards finding resolutions for their issues.

What character traits are important for success in this role?

Important traits include the ability to remain calm in high-pressure situations, exceptional communication skills, flexibility, the ability to multi-task, and good problem-solving skills.

Is knowledge of Microsoft Office required for this position?

Yes, good knowledge of Microsoft Word and Excel is required for this position.

Are there any age restrictions for applying?

Yes, applicants must be 18 years or older to apply as the role involves selling and discussing financed products.

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.