FAQs
What is the start date for this position?
The start date for this position is 9th December 2024.
What is the salary for the Customer Service Advisor role?
The salary for the Customer Service Advisor role is £23,795 plus the opportunity to earn monthly bonuses of up to £200 depending on performance against set KPIs.
What are the working hours for this job?
The working hours for this job are Monday to Friday, from 9:00 AM to 6:00 PM.
Is previous experience in customer service required for this job?
No, previous experience in customer service is not required; the role is suitable for individuals who may be working in retail or hospitality and are looking for a new challenge.
What kind of training will be provided for this position?
Comprehensive training will be provided to help you become a knowledgeable and authentic furniture expert, ensuring you can find solutions for customer inquiries.
How many calls will I be expected to handle daily?
You will be expected to handle around 70 inbound calls daily.
What types of inquiries will I be handling in this role?
You will be handling general inquiries and complaints from customers and working towards finding resolutions for their issues.
What character traits are important for success in this role?
Important traits include the ability to remain calm in high-pressure situations, exceptional communication skills, flexibility, the ability to multi-task, and good problem-solving skills.
Is knowledge of Microsoft Office required for this position?
Yes, good knowledge of Microsoft Word and Excel is required for this position.
Are there any age restrictions for applying?
Yes, applicants must be 18 years or older to apply as the role involves selling and discussing financed products.