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Customer Service Advisor – Travel Money

  • Job
    Entry & Junior Level
  • Hospitality & Retail
  • £0
  • Oxford

AI generated summary

  • You love helping people and have a good eye for detail. Comfortable working with money and figures. Finance background preferred but not essential.
  • You'll be the face of Travel Money for Sainsbury's, handling currency, building customer relationships, and providing friendly service to ensure a fantastic start to our customers' holidays.


  • Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.


  • Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference.
  • You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.
  • You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.


What is the work-life balance like for a Customer Service Advisor – Travel Money at Sainsbury’s Bank?

At Sainsbury’s Bank, we strive to provide an amazing work-life balance for our employees. We believe in offering value, making it easy, and being an ally for our customers while also ensuring our employees have time for their personal lives.

How does Sainsbury’s Bank support diversity and inclusion in the workplace?

Sainsbury’s Bank is proud to be an equal opportunities employer that champions a diverse and inclusive culture. We believe that by bringing new, diverse ideas and working together, we can create the best experience for our customers and colleagues.

What opportunities for career growth and development are available for Customer Service Advisors at Sainsbury’s Bank?

As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, Sainsbury’s Bank offers a wealth of opportunities for career growth and development. We believe in creating a new approach that puts the customer at the heart of everything we do, giving our employees the chance to fulfill their potential.

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.


  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.