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Customer Service Advocate II

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BlueCross BlueShield of South Carolina

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Columbia, +1
  • Quick Apply

AI generated summary

  • You need a high school diploma or equivalent, 1 year of relevant experience or a bachelor's degree, strong communication skills, and the ability to manage stress and confidentiality.
  • You will respond to customer inquiries, resolve issues, document interactions, provide feedback to management, assist with training, and maintain quality and productivity standards.

Requirements

  • Required Education: High School Diploma or equivalent.
  • Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
  • Required Software and Tools:
  • Basic computer operating skills.
  • Ability to operate standard office equipment.
  • Required Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Proficient spelling, punctuation, and grammar.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment.
  • Ability to handle confidential or sensitive information with discretion.
  • Ability to learn and operate multiple computer systems effectively and efficiently.

Responsibilities

  • Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
  • Assist with the training of new employees and cross training of coworkers.

FAQs

What are the typical working hours for the Customer Service Advocate II position?

The typical working hours for this position are Monday to Friday, from 8:00 AM to 4:30 PM.

Is the Customer Service Advocate II position full-time or part-time?

The Customer Service Advocate II position is full-time, requiring 40 hours of work per week.

Where is the job location for the Customer Service Advocate II?

The job is located at 4101 Percival Road, Columbia, SC 29229.

What type of experience is required for this position?

Required experience includes either 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience.

What educational qualifications are needed for this role?

A High School Diploma or equivalent is required; an Associate Degree is preferred.

What skills are necessary for a Customer Service Advocate II?

Necessary skills include excellent verbal and written communication, strong human relations and organizational abilities, good judgment, and the ability to handle confidential information discreetly.

Are there opportunities for advancement or professional development?

Yes, the company values diversity and inclusivity and provides opportunities for employees to develop their skills and advance their careers.

What benefits are offered to employees?

Benefits include subsidized health plans, dental and vision coverage, a 401k retirement plan with company match, life insurance, paid time off (PTO), and education assistance.

Will I receive training if hired for this position?

Yes, you will assist with the training of new employees and cross-training of coworkers.

Is there any requirement regarding the handling of sensitive information?

Yes, candidates must have the ability to handle confidential or sensitive information with discretion.

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BlueCross BlueShield of South Carolina

South Carolina’s largest and oldest health insurance company

Finance
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

BlueCross BlueShield of South Carolina, the state's largest insurance company, has been a part of the national landscape for over six decades. With an A+ Superior rating from A.M. Best, the company is a leading government contract administrator and operates one of the most advanced data processing centers in the Southeast. BlueCross offers employees robust benefits, including retirement plans, health coverage, and education assistance, while fostering a culture of community support, with employees actively contributing to numerous nonprofit organizations each year.