FAQs
What are the primary responsibilities of a Customer Service Agent at DAZN?
The primary responsibilities include being the first point of contact for customers, completing the customer service training program, working on customer retention strategies, providing feedback to improve customer experiences, ensuring adherence to KPIs and SLAs, and owning customer issues.
What qualifications do I need to apply for this position?
You need business-level English (C1), previous work experience in a customer service environment, an understanding of customer service metrics, and excellent communication skills. Being able to troubleshoot various customer queries is also essential.
Is previous experience with Zendesk preferred?
Yes, previous experience using Zendesk is considered an advantage for applicants.
How does DAZN promote diversity and inclusion in the workplace?
DAZN is committed to fostering an inclusive environment that values equality and diversity, encouraging talent from various backgrounds and ensuring everyone has a voice. Employees have the opportunity to join Employee Resource Groups focused on different aspects of diversity.
What type of skills will I develop in this role?
You will build customer service skills, gain experience working with global teams, develop data and performance skills, and enhance your ability to provide a world-class customer service experience.
What work schedule can I expect as a Customer Service Agent?
The role operates in a 24/7 environment, meaning you may work shifts that include evenings, weekends, and holidays.
Are there opportunities for career development at DAZN?
Yes, DAZN offers opportunities for employees to develop their careers and contribute to the company's growth through various initiatives and training programs.
Is an interest in sports beneficial for this position?
Yes, having an interest in global sports is considered advantageous and aligns with DAZN's mission and values.
Can I submit a cover letter with my application?
Yes, you are welcome to include a cover letter with your application, but it is not mandatory.
How does DAZN ensure the hiring process is accessible?
DAZN aims to make hiring processes accessible for everyone, including providing adjustments for interviews when needed.