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Customer Service Agent

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Air Liquide

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Dublin
  • Quick Apply

AI generated summary

  • You need prior customer service experience in healthcare, strong communication and organizational skills, attention to detail, excellent computer skills, and a flexible approach to your work.
  • You will handle queries from patients and healthcare staff, resolve delivery issues, process orders, exceed service targets, and perform various office administration tasks.

Requirements

  • - Previous experience in a similar role within the healthcare industry or in a pertinent industry
  • - Customer focused
  • - Excellent telephone manner and attention to detail
  • - Ability to prioritize workload
  • - Flexible approach to all areas of the role
  • - Strong communication and organizational skills
  • - Excellent computer skills using Microsoft Word & Excel
  • - Knowledge of Microsoft Dynamics systems desirable but not essential

Responsibilities

  • Main responsibilities include:
  • Answering queries from homecare patients and healthcare staff in a dynamic environment
  • Liaise and coordinate with internal and external contacts to resolve daily delivery issues
  • Processing orders and tasks for field staff onto our bespoke database
  • Ensuring all service levels and targets are not only achieved but are exceeded regularly
  • Any other ad-hoc office administration duties that may arise

FAQs

What is the primary role of a Customer Service Agent at Air Liquide Healthcare?

The primary role of a Customer Service Agent includes answering queries from homecare patients and healthcare staff, coordinating with internal and external contacts to resolve delivery issues, processing orders for field staff, and performing various office administration duties.

What are the working hours for this position?

The working hours for this position are between 8:30 am and 5 pm, Monday to Friday, with some work on Saturdays.

Is there a requirement for previous experience in the healthcare industry?

Yes, applicants should have previous experience in a similar role within the healthcare industry or in a pertinent industry.

What kind of training will successful candidates receive?

Successful candidates will receive comprehensive training on the services, products, and systems of Air Liquide Healthcare.

Are there opportunities for career development at Air Liquide Healthcare?

Yes, Air Liquide Healthcare actively promotes the development and growth of its employees, providing opportunities for career advancement.

What skills are ideal for the Customer Service Agent role?

Ideal candidates should possess customer-focused skills, excellent telephone manners, attention to detail, strong communication and organizational skills, and proficiency in Microsoft Word and Excel.

Is knowledge of Microsoft Dynamics systems necessary for the role?

No, knowledge of Microsoft Dynamics systems is desirable but not essential for the role.

Are there any specific attributes you are looking for in candidates?

Yes, candidates should be customer-focused, able to prioritize their workload, flexible in their approach, and possess strong communication and organizational skills.

Does Air Liquide Healthcare offer a diverse and inclusive workplace?

Yes, Air Liquide Healthcare is committed to building a diverse and inclusive workplace that embraces the diversity of employees, customers, and community stakeholders.

Air Liquide

A world leader in gases, technologies and services for Industry and Health

Manufacturing & Electronics
Industry
10,001+
Employees
1902
Founded Year

Mission & Purpose

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 73 countries with approximately 67,100 employees and serves more than 3.9 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies. Air Liquide’s revenue amounted to more than 29.9 billion euros in 2022. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.