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Customer Service Agent

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DAZN

Jan 21

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Hyderabad, +1

Requirements

  • You’ll be set up for success if you have:
  • Business level English (C1)
  • Previous work experience in a customer service environment
  • Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
  • Strong focus on quality and ambition to deliver world class customer service experience for sports fans
  • Ability to troubleshoot customer queries such as streaming, payment and technical issues
  • Teamwork and willingness to adapt to DAZN processes
  • Excellent oral and written communication skills
  • Even better if you have:
  • Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
  • Previous experience using Zendesk
  • An interest in global sports

Responsibilities

  • As a Customer Service Agent, you’ll have the opportunity to:
  • Build your customer service skills by being a first point of contact for DAZN customers
  • Complete our customer service training programme
  • Gain broader business experience by working with multiple global teams
  • Work on DAZN’s customer retention strategy
  • Provide valuable feedback to improve the customer experience
  • Build data and performance skills by ensuring KPI and SLA adherence
  • Be part of an inclusive and dynamic customer service team
  • Own customer issues

FAQs

What is the role of a Customer Service Agent at DAZN?

The Customer Service Agent is responsible for delivering a world-class experience to DAZN customers globally, serving as the first point of contact for inquiries and issues.

What qualifications are required for this position?

Candidates should have business-level English (C1), previous work experience in a customer service environment, and a good understanding of customer service metrics.

Is there any training provided for this job?

Yes, you will complete a customer service training program to build your skills.

What kind of work environment can I expect at DAZN?

DAZN offers a dynamic and inclusive environment, working as part of a team in a 24/7 operational setting.

Are there opportunities for career development within DAZN?

Yes, DAZN values career development and offers opportunities to gain broader business experience by working with multiple global teams.

What types of issues will I need to troubleshoot as a Customer Service Agent?

Agents will troubleshoot customer queries related to streaming, payment, and technical issues.

Is previous knowledge of Zendesk required for this position?

While previous experience using Zendesk is beneficial, it is not a strict requirement.

Does DAZN have any diversity and inclusion initiatives?

Yes, DAZN is committed to fostering an inclusive environment and has employee resource groups (ERGs) such as Proud@DAZN, Women@DAZN, Disability@DAZN, and ParentZone.

Can I submit a cover letter with my application?

Yes, you are welcome to include a cover letter, but it is not mandatory.

Will I need to provide a photo or personal information unrelated to my professional experience when applying?

No, you do not need to apply with a photo or disclose any information that is not related to your professional experience.

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DAZN

The Global Home of 🥊 Your Boxing. Your Way.

Entertainment & Media
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!

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