FAQs
What is the primary responsibility of the Customer Service and eCommerce Coordinator?
The primary responsibility includes supporting the testing of developments on CRM and digital systems, onboarding members and suppliers, analyzing data, and contributing to the eCommerce objectives.
Is experience in a customer service environment required for this role?
Yes, experience in a customer service environment is preferred along with good administration skills.
What type of educational background is preferred for this position?
Preferably, candidates should be educated to graduate level or have similar qualifications, or be qualified by experience.
What kind of skills are important for this role?
Important skills include strong customer focus, excellent communication skills, proficiency in Microsoft Office, data analysis ability, and strong planning and organizational skills.
How does this position contribute to team objectives?
The Coordinator will independently set daily goals to contribute effectively to the broader eCommerce objectives while collaborating with team members on various projects.
Will I need to work with other departments?
Yes, the role requires working closely with other departments to increase exposure of the digital platforms.
Is there any support provided for learning new skills?
Yes, the role encourages bringing new ideas and initiatives to the department, and there is a focus on learning new skills and development.
Are there any specific tools or systems I need to be proficient in for this role?
Proficiency in E-Commerce systems and platforms is important, as well as strong skills in Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook.
Will I be working on multiple projects at once?
Yes, the Coordinator will manage multiple projects simultaneously and contribute to key departmental initiatives.
What type of work environment does this role offer?
The position offers a hybrid working environment with free on-site parking when in the office.