FAQs
What is the main location for this role?
This role can be based in either Croydon, UK or near Wrocław, Poland.
What are the primary responsibilities of the Customer Service and Logistics Manager?
The primary responsibilities include leading a team of Customer Service Coordinators, overseeing logistics services, monitoring customer service levels and logistics KPIs, analyzing order behaviors, managing obsolete and non-conforming stock, and championing customer satisfaction initiatives.
What qualifications are required for this position?
A degree or relevant experience in customer service leadership, solid experience in a B2B supply chain environment, strong numerical, organizational, and communication skills are required.
What skills are essential for success in this role?
Essential skills include customer-centric leadership, a hands-on approach, collaborative mindset, analytical thinking, attention to detail, and the ability to navigate cultural differences across regions.
Are there opportunities for professional growth and development?
Yes, Zotefoams values continuous improvement and provides opportunities for professional growth and development.
What values does Zotefoams prioritize in its workplace culture?
Zotefoams prioritizes courage, impact, and respect as key values in its workplace culture.
Is diversity and inclusion valued at Zotefoams?
Yes, Zotefoams is committed to creating an inclusive environment for all employees and celebrates diversity.
What is Zotefoams' core product offering?
Zotefoams produces lightweight foams using a unique manufacturing process with environmentally-friendly nitrogen expansion, serving various markets such as sports and leisure, automotive, aviation, healthcare, and more.
What are the expectations regarding customer satisfaction in this role?
The Customer Service and Logistics Manager is expected to champion customer satisfaction initiatives and ensure that customer needs are fulfilled within agreed operational lead times.
Does Zotefoams have a strong growth trajectory?
Yes, Zotefoams is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.