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Customer Service Assistant

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the main responsibility of a Customer Service Assistant?

As a Customer Service Assistant, your main responsibility is to deliver an outstanding experience for customers, which includes booking them in at reception, answering questions, hosting parties, and maintaining a clean and tidy environment.

Is previous experience in customer service required for this role?

Previous experience in customer service is not required, as we prioritize a positive attitude, confidence, and energy, which we can enhance through training.

What kind of work environment can I expect?

You can expect a fun and vibrant work environment where entertaining customers is at the heart of everything we do.

What skills are necessary for this position?

Necessary skills include determination, enthusiasm, strong communication abilities, a customer-oriented attitude, flexibility for evening and weekend shifts, and the ability to multitask and work as part of a team.

What are the core working hours for this role?

The role requires flexibility with working hours, including evenings and weekends, to meet the needs of our customers.

Are there any benefits associated with this position?

Yes, we offer a variety of benefits, including retail discounts, free bowling for family and friends, free food during shifts, enhanced parental leave, health care cash back scheme, and life assurance.

How does Tenpin support career development?

Tenpin provides opportunities for career development as many of our managers started as Team Members and successfully progressed into management or senior roles.

What should I do if I'm interested in the position?

If you're ready to apply, click the apply button and complete the short application process, which takes about 2 minutes.

Is there a specific dress code for this role?

While the job description does not specify a dress code, we recommend wearing smart casual attire suitable for a fun and customer-focused environment.

Will I be required to work in a fast-paced environment?

Yes, the role demands the ability to work efficiently in a fast-paced environment while maintaining a high level of customer service.

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.

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