FAQs
What is the main responsibility of a Customer Service Assistant?
As a Customer Service Assistant, your main responsibility is to deliver an outstanding experience for customers, which includes booking them in at reception, answering questions, hosting parties, and maintaining a clean and tidy environment.
Is previous experience in customer service required for this role?
Previous experience in customer service is not required, as we prioritize a positive attitude, confidence, and energy, which we can enhance through training.
What kind of work environment can I expect?
You can expect a fun and vibrant work environment where entertaining customers is at the heart of everything we do.
What skills are necessary for this position?
Necessary skills include determination, enthusiasm, strong communication abilities, a customer-oriented attitude, flexibility for evening and weekend shifts, and the ability to multitask and work as part of a team.
What are the core working hours for this role?
The role requires flexibility with working hours, including evenings and weekends, to meet the needs of our customers.
Are there any benefits associated with this position?
Yes, we offer a variety of benefits, including retail discounts, free bowling for family and friends, free food during shifts, enhanced parental leave, health care cash back scheme, and life assurance.
How does Tenpin support career development?
Tenpin provides opportunities for career development as many of our managers started as Team Members and successfully progressed into management or senior roles.
What should I do if I'm interested in the position?
If you're ready to apply, click the apply button and complete the short application process, which takes about 2 minutes.
Is there a specific dress code for this role?
While the job description does not specify a dress code, we recommend wearing smart casual attire suitable for a fun and customer-focused environment.
Will I be required to work in a fast-paced environment?
Yes, the role demands the ability to work efficiently in a fast-paced environment while maintaining a high level of customer service.