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Customer Service Assistant

  • Job
    Entry Level
  • Hospitality & Retail
  • Carlisle
  • Quick Apply

AI generated summary

  • You need core skills, basic food hygiene knowledge, and basic health and safety training for the Customer Service Assistant role at Culina Group.
  • You will be responsible for ensuring health and safety regulations are followed, merchandising products, providing excellent customer service, handling complaints, maintaining security, attending training sessions, and completing any additional duties as needed.


  • Core
  • Basic food Hygiene
  • Basic Health and safety


  • Health and Safety/Food Safety:
  • Be fully aware of all Health and Safety and Food Safety regulations displayed at the site and fully trained in all associated matters e.g. Accident and Emergency procedures
  • To ensure matters regarding health and safety to self and other individuals are fully understood and taken seriously
  • Be aware of and report potential health and safety hazards
  • Sales:
  • Ensure the shop is always fully stocked and merchandised to Company guidelines
  • Be fully aware of all Company promotions prior to promotion commencing
  • Actively take part in the suggestive selling of Company goods/promotions to the benefit of the Company
  • Ensure the correct handling/proportioning of Company stock/property to avoid excessive wastage
  • Customer Service:
  • Ensure that customers are treated in a friendly and polite manner at all times
  • Ensure every customer is acknowledged/greeted in a polite and friendly manner
  • Ensure that service given to customer is efficient and accurate at all times
  • Assist customers with their enquiries to the satisfaction of the Company
  • Check for customer satisfaction with regard to meals, Truckwash, motel etc.
  • Be fully trained to deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer
  • Ensure that serious/unresolved customer complaints are promptly reported to line management
  • Ensure that complete Company uniform is worn at all times whilst on duty and that the Company dress code is fully adhered to
  • Security:
  • Allow only authorised staff/visitors into the console area of the shop and restaurant
  • Operate the till in accordance with company policy and procedures
  • Ensure all other Company security procedures are adhered to at all times, and the management are advised of any breaches.
  • Other duties:
  • To participate fully in all relevant training activities and to assist in the training and support of other staff
  • Attend an annual appraisal and quarterly reviews
  • Attend site/communications meetings as and when required
  • Complete all reasonable additional duties as requested by Supervisor/Management


What does Stobart, part of the Culina Group, do?

Stobart is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.

What is the culture like at Culina?

Culina has a winning culture, where employees are valued, challenged, and inspired. It is a place where employees thrive and continue to grow.

What are the core sectors that Stobart serves?

Stobart serves core consumer and retail sectors, providing transport and logistics services to many well-known brands in the UK.

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Founded Year

Mission & Purpose

Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of over 100 strategically located sites. We work with over 22,000 fantastic people at peak and specialise in the development and implementation of total supply chain solutions for ambient and chilled brand manufacturers and distributors. We are totally customer focused and always seek to add real value to our clients, providing a holistic solution to meet the challenges faced by manufacturers and the changing demands of the retail sector.