Customer Service Assistant - York

Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

Job
Part-time
Entry Level
Hospitality & Retail
York

AI generated summary

You need determination, enthusiasm, and ability to work fast. Provide excellent customer service and communication. Flexibility for evenings and weekends, approachable, organized, and a team player.
You will provide excellent customer service by booking customers in, answering questions, upselling, hosting parties, keeping the center clean, serving food and drinks, and being friendly and efficient with all customers.

Requirements

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player

Responsibilities

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What kind of entertainment activities does the job involve?

The job involves assisting customers with bowling, escape rooms, karaoke, laser arena, soft play, arcade machines, and pool tables.

Is there a food and beverage aspect to this role?

Yes, there is a food and beverage aspect to the role as the center has fully licensed bars serving cocktails and a food menu.

What age groups do you cater to?

We cater to all age groups, so there is something fun for everyone to do at our entertainment centers.

What makes this job different from a typical customer service role?

This job offers a wide range of entertainment activities for customers, making it a unique and exciting customer service role.

Do I need a specific skillset to work in this role?

While previous customer service experience is preferred, a passion for entertaining and engaging customers is essential for this role.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000

Employees

2003

Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.