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Customer Service Assistant

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The Range

16d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Portsmouth

AI generated summary

  • You must thrive in a fast-paced retail environment, excel in customer service, be polite and calm under pressure, and possess problem-solving skills with a flexible approach to support the team.
  • You will handle customer enquiries, resolve issues, process returns and transactions, and ensure a positive shopping experience for all customers.

Requirements

  • To be successful in this role you will love working in a fast-paced retail environment and must be willing to give the very best customer service experience to our customers.
  • It is essential that you are able to create a good first impressions.
  • You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations.
  • Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.
  • You will need to have to have a flexible approach as there will be times when you will be supporting other areas of the Store to meet the business needs.

Responsibilities

  • Answering customer enquiries.
  • Giving information and helping to solve customer problems.
  • Being the first point of contact for dealing with returned goods.
  • Processing till transactions
  • Making sure that the customer's experience is a positive one.

FAQs

What is the role of a Customer Service Assistant at The Range?

A Customer Service Assistant is responsible for delivering great service, answering customer enquiries, assisting with problem-solving, processing till transactions, and ensuring a positive customer experience in-store.

Is this position full-time or part-time?

This position is part-time, specifically designed for the busy festive season.

What skills are required to succeed in this role?

To succeed, you should have strong customer service skills, the ability to remain calm and patient in difficult situations, problem-solving abilities, teamwork skills, and a flexible approach to meet business needs.

Will I be providing support in other areas of the store?

Yes, you may be required to support other areas of the store as needed to meet business demands.

Is there an opportunity for career advancement at The Range?

Yes, The Range invests in its staff and offers various retail opportunities and innovative roles for career advancement.

What makes The Range a good place to work?

The Range is recognized as one of the UK’s fastest-growing retailers and values its talented teams, providing a dynamic and rewarding work environment.

What will my daily tasks involve as a Customer Service Assistant?

Your daily tasks will include engaging with customers, processing transactions, handling returned goods, and ensuring customers have a positive shopping experience.

How important is customer interaction in this role?

Customer interaction is crucial, as you will often be the first point of contact for customers, and creating a good first impression is essential.

What type of environment will I be working in?

You will be working in a fast-paced retail environment, especially during the busy festive season.

Retail & Consumer Goods
Industry
1989
Founded Year

Mission & Purpose

Thank you for visiting The Range LinkedIn page. With enormous product diversity, The Range has over 65,000 products across 16 departments including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts and Textiles. The Range was founded in 1989 by Chris Dawson in his home town of Plymouth as an open air market trader. Fast forward to the present day and The Range has over 160 stores across the United Kingdom and Ireland, not to mention an ever expanding website offering a home delivery service.