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Customer Service Assistant

  • Job
    Entry Level
  • Hospitality & Retail
  • Edinburgh

AI generated summary

  • You must be determined, enthusiastic, and able to thrive in a fast-paced environment. High levels of customer service, strong communication skills, flexibility, approachability, organization, and teamwork are essential.
  • You will deliver exceptional customer service, handle bookings, answer questions, upsell, host events, maintain cleanliness, serve food/drinks, and be confident and friendly in all interactions.


  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player


  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.


What kind of activities does this job entail?

This job involves assisting customers in various entertainment activities such as bowling, escape rooms, karaoke rooms, laser arena, soft play, arcade machines, and pool tables.

What are the requirements for this job?

We are looking for candidates with confidence, energy, and a positive attitude. No specific experience is required as we provide training.

What does a typical day look like for a Customer Service Assistant?

A typical day may involve greeting customers, assisting with activities, serving food and drinks, handling reservations, and ensuring customer satisfaction.

What kind of training is provided for this role?

We provide comprehensive training on customer service, safety procedures, entertainment activities, and our food and drinks menu.

What are the perks of working as a Customer Service Assistant in this entertainment center?

As a Customer Service Assistant, you get to work in a fun and dynamic environment, interact with customers of all ages, and be a part of creating memorable experiences for families and friends.

The Ultimate Entertainment Complex For All

Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.