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Customer Service Assistant

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Wickes

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have experience in a customer-facing role and a commitment to providing high-quality service to every customer that enters the store.
  • You will focus on enhancing customer experience by assisting customers and providing high-quality service throughout the store daily.

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience.
  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.

FAQs

What is the role of a Customer Service Assistant?

The Customer Service Assistant focuses on creating a positive customer experience, ensuring assistance is available, stock is organized, and payments are processed with a smile.

What qualifications do I need to apply for this job?

Ideally, you should have experience working in a similar role that involves direct customer interaction.

What is the salary for this position?

The salary varies depending on age: £11.44 per hour for those 21 and over, £10.79 for those aged 18-20, and £7.94 for those under 18.

What benefits does the company offer?

Benefits include up to £300 per month gain share bonus, up to 10% employer pension contribution, up to 35 days of annual leave, and additional perks like a 20% colleague discount, life assurance, and wellness schemes.

Is training provided for the Customer Service Assistant role?

Yes, you will receive comprehensive training and support to help you grow and develop your career.

Can I apply for flexible working hours?

Yes, the company is open to discussing flexible working arrangements, and you can mention your interest during the application process.

What is the application process for this position?

To apply, you can submit your application through the provided channels, and if you require any adjustments during the application process, you can contact the company for assistance.

Are there opportunities for career advancement in this role?

Yes, the company supports learning and development, offering opportunities to grow and advance your career within the organization.

How many days of annual leave do employees receive?

Employees can receive up to 35 days of annual leave, which includes 8 days of bank holidays.

What should I do if I need reasonable adjustments during the application or interview process?

If you need reasonable adjustments, you can contact the company when invited for an interview to inform them of your requirements.

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.