FAQs
What is the role of a Customer Service Assistant?
The Customer Service Assistant focuses on creating a positive customer experience, ensuring assistance is available, stock is organized, and payments are processed with a smile.
What qualifications do I need to apply for this job?
Ideally, you should have experience working in a similar role that involves direct customer interaction.
What is the salary for this position?
The salary varies depending on age: £11.44 per hour for those 21 and over, £10.79 for those aged 18-20, and £7.94 for those under 18.
What benefits does the company offer?
Benefits include up to £300 per month gain share bonus, up to 10% employer pension contribution, up to 35 days of annual leave, and additional perks like a 20% colleague discount, life assurance, and wellness schemes.
Is training provided for the Customer Service Assistant role?
Yes, you will receive comprehensive training and support to help you grow and develop your career.
Can I apply for flexible working hours?
Yes, the company is open to discussing flexible working arrangements, and you can mention your interest during the application process.
What is the application process for this position?
To apply, you can submit your application through the provided channels, and if you require any adjustments during the application process, you can contact the company for assistance.
Are there opportunities for career advancement in this role?
Yes, the company supports learning and development, offering opportunities to grow and advance your career within the organization.
How many days of annual leave do employees receive?
Employees can receive up to 35 days of annual leave, which includes 8 days of bank holidays.
What should I do if I need reasonable adjustments during the application or interview process?
If you need reasonable adjustments, you can contact the company when invited for an interview to inform them of your requirements.