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Customer Service Assistant

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Manchester

AI generated summary

  • You are a determined, enthusiastic team player with excellent communication skills who excels in a fast-paced environment. Flexible, approachable, and organized with a strong customer service mindset.
  • You will provide exceptional customer service by booking customers in, answering questions, spotting sales opportunities, hosting parties, keeping the centre clean, and serving food and drinks. Confidence and friendliness are key.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What kind of entertainment options does the job involve?

The job involves working in a fun environment with a variety of entertainment options such as bowling, escape rooms, karaoke rooms, laser arena, arcade machines, pool tables, soft play, and more.

What kind of skills are needed for this job?

We are looking for individuals with confidence, energy, and a positive attitude. Training will be provided for specific job duties.

Are there opportunities for advancement within the company?

Yes, there are opportunities for growth and advancement within the company for motivated and dedicated employees.

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.