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Customer Service Assistant

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Southern Coop

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be a great communicator, team player with a positive attitude, eager to deliver excellent customer service and engage in community activities. Experience is a plus but not essential.
  • You will assist customers, manage stock and checkout, ensure store cleanliness, and maintain high customer service standards daily.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What is the role of a Customer Service Assistant at Southern Co-op?

The Customer Service Assistant helps deliver excellent service in local retail stores, assisting customers with queries, merchandising stock, working on the checkout, and maintaining a clean and safe store environment.

Is prior experience required for this role?

Experience in a similar role would be advantageous but not essential, as full training will be provided.

What qualities are we looking for in a Customer Service Assistant?

We are looking for fantastic communicators with a positive ‘can do’ attitude, great team players, and individuals who are enthusiastic about delivering exceptional customer service.

Is this a full-time or part-time position?

This is a part-time position within our retail store.

What kind of community involvement is expected from a Customer Service Assistant?

Customer Service Assistants are encouraged to engage proactively in community activities, such as volunteering and participating in local good causes.

What benefits does Southern Co-op offer to its employees?

Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance program, generous shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.

How can I grow my career with Southern Co-op?

Southern Co-op supports career growth through internal courses and apprenticeships, offering opportunities for advancement.

Are there any requirements regarding customer service standards?

Yes, maintaining a high standard of customer service at all times is essential for the role.

Who can I contact for more information about this job?

For more information, you can reach out to the Southern Co-op recruitment team or visit their official website for further details.

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.