FAQs
What is the role of a Customer Service Assistant at Southern Co-op?
The Customer Service Assistant helps deliver excellent service in local retail stores, assisting customers with queries, merchandising stock, working on the checkout, and maintaining a clean and safe store environment.
Is prior experience required for this role?
Experience in a similar role would be advantageous but not essential, as full training will be provided.
What qualities are we looking for in a Customer Service Assistant?
We are looking for fantastic communicators with a positive ‘can do’ attitude, great team players, and individuals who are enthusiastic about delivering exceptional customer service.
Is this a full-time or part-time position?
This is a part-time position within our retail store.
What kind of community involvement is expected from a Customer Service Assistant?
Customer Service Assistants are encouraged to engage proactively in community activities, such as volunteering and participating in local good causes.
What benefits does Southern Co-op offer to its employees?
Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance program, generous shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.
How can I grow my career with Southern Co-op?
Southern Co-op supports career growth through internal courses and apprenticeships, offering opportunities for advancement.
Are there any requirements regarding customer service standards?
Yes, maintaining a high standard of customer service at all times is essential for the role.
Who can I contact for more information about this job?
For more information, you can reach out to the Southern Co-op recruitment team or visit their official website for further details.