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Customer Service Assistant

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Southern Coop

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be a great communicator, enthusiastic about customer service, a team player with a positive attitude, and willing to engage with others and carry out daily tasks. Experience is a plus.
  • You will assist customers, manage stock and checkout, maintain store cleanliness, ensure customer service excellence, and engage in community activities.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone
  • You’ll have excellent communication skills
  • You’ll be a great team player with a positive ‘can do’ attitude
  • You’ll have a keen enthusiasm for delivering great customer service
  • You won’t be afraid to get stuck in and carry out day-to-day tasks

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times
  • Proactively engage in community activities

FAQs

Is previous experience required for the Customer Service Assistant role?

Experience in a similar role would be advantageous but not essential, as full training will be provided.

What are the primary responsibilities of a Customer Service Assistant?

Responsibilities include helping customers with queries, merchandising stock, assisting with stock control, working on the checkout, keeping the store clean and safe, and maintaining a high standard of customer service.

Is this position full-time or part-time?

This role is offered on a part-time basis.

How does Southern Co-op support its employees' career growth?

Southern Co-op supports career growth through internal courses and apprenticeships.

What benefits do employees receive?

Employees enjoy benefits such as a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance programme, generous shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.

Will the Customer Service Assistant be involved in community activities?

Yes, Customer Service Assistants are encouraged to proactively engage in community activities, such as volunteering and getting involved in good causes.

What qualities do you seek in a Customer Service Assistant?

We seek fantastic communicators with a positive 'can do' attitude, a keen enthusiasm for great customer service, and a willingness to engage with customers and the local community.

What does the training entail for this role?

Training will cover the necessary skills and knowledge to excel in providing excellent customer service and performing day-to-day tasks within the store.

How does Southern Co-op promote a positive work environment?

Southern Co-op promotes a positive work environment by putting people first, fostering teamwork, and supporting employee choices and well-being.

Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.