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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the role of a Customer Service Assistant?

As a Customer Service Assistant, you will deliver an outstanding experience for our customers, which includes booking customers in at reception, being a point of contact for customer questions, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.

What skills are required for this position?

The skills required include determination and enthusiasm, a helpful attitude, strong communication skills, flexibility to work evenings and weekends, the ability to be organized and multi-task, and being a strong team player.

What kind of environment will I be working in?

You will be working in a fun and fast-paced environment that focuses on providing exceptional customer service and entertainment for guests of all ages.

What benefits does the company offer?

The company offers several benefits including retailer discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity and paternity leave, a health care cash back scheme, life assurance, and rewards for long service among others.

Is prior experience in customer service necessary?

Prior experience is not strictly necessary as we provide training, but a positive attitude, energy, and confidence when dealing with customers are essential.

What are the working hours like for this position?

The working hours are flexible, but evening and weekend availability is required.

Can you tell me about career development opportunities?

Yes, Tenpin is a great place to start your career, with many individuals progressing from team member positions into management or senior roles as the company grows.

What is the process for applying for this position?

If you are ready to develop your career with us, you can click apply and complete a short application process that takes about 2 minutes.

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.

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