FAQs
What is the role of a Customer Service Assistant?
As a Customer Service Assistant, you will deliver an outstanding experience for our customers, which includes booking customers in at reception, being a point of contact for customer questions, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.
What skills are required for this position?
The skills required include determination and enthusiasm, a helpful attitude, strong communication skills, flexibility to work evenings and weekends, the ability to be organized and multi-task, and being a strong team player.
What kind of environment will I be working in?
You will be working in a fun and fast-paced environment that focuses on providing exceptional customer service and entertainment for guests of all ages.
What benefits does the company offer?
The company offers several benefits including retailer discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity and paternity leave, a health care cash back scheme, life assurance, and rewards for long service among others.
Is prior experience in customer service necessary?
Prior experience is not strictly necessary as we provide training, but a positive attitude, energy, and confidence when dealing with customers are essential.
What are the working hours like for this position?
The working hours are flexible, but evening and weekend availability is required.
Can you tell me about career development opportunities?
Yes, Tenpin is a great place to start your career, with many individuals progressing from team member positions into management or senior roles as the company grows.
What is the process for applying for this position?
If you are ready to develop your career with us, you can click apply and complete a short application process that takes about 2 minutes.