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Customer Service Assistant

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Southern Coop

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be a great communicator, team player, and customer-focused. Enthusiasm for community engagement and a positive attitude are essential, along with a willingness to learn.
  • You will assist customers, manage stock, operate the checkout, maintain store cleanliness, and ensure high standards of service throughout your shift.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.
  • We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What is the role of a Customer Service Assistant at Southern Co-op?

The Customer Service Assistant helps deliver excellent service in retail stores, assists customers with queries, merchandises stock, works on the checkout, and maintains store cleanliness and safety.

Is experience required for this position?

Experience in a similar role is advantageous but not essential, as full training will be provided.

What skills are necessary for this role?

A fantastic communicator with excellent communication skills, a positive ‘can do’ attitude, great team player, and enthusiasm for delivering great customer service are necessary for this role.

What are the expected day-to-day tasks of a Customer Service Assistant?

Tasks include helping customers with queries, merchandising stock, assisting with stock control, working at the checkout, keeping the store clean, and maintaining high standards of customer service.

How does Southern Co-op encourage community engagement?

Southern Co-op encourages Customer Service Assistants to actively engage in community activities through volunteering, offering assistance, or getting involved in good causes.

What benefits does Southern Co-op offer employees?

Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance programme, shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.

Is this position part-time or full-time?

The Customer Service Assistant position is offered on a part-time basis.

What is the company’s approach to employee development?

Southern Co-op supports employee development through internal courses and apprenticeship opportunities, ensuring colleagues have the chance to grow their careers.

How can I apply for the Customer Service Assistant position?

You can apply for the position through the Southern Co-op's careers page or by following the application guidelines provided in the job listing.

Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.