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Customer Service Assistant

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Tenpin Ltd (part of Ten Entertainment Group Plc)

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cambridge

AI generated summary

  • You must be enthusiastic, flexible, and organized, with strong communication skills and a can-do attitude, able to multitask and work well in a team in a fast-paced environment.
  • You will greet customers, handle bookings, answer inquiries, spot sales opportunities, host events, maintain cleanliness, and serve food and drinks, all while providing exceptional customer service.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the role of a Customer Service Assistant?

As a Customer Service Assistant, you will deliver an outstanding experience for our customers, which includes booking customers in at reception, handling customer inquiries, identifying sales opportunities, hosting individuals and parties, maintaining cleanliness, and preparing and serving food and drinks.

What skills are required for this position?

The essential skills include determination, enthusiasm, the ability to work in a fast-paced environment, excellent communication skills, a helpful attitude, organizational skills, multitasking capabilities, and being a strong team player.

Are flexible working hours required for this job?

Yes, full flexibility around the working pattern is required, including evenings and weekends.

What benefits do you offer to employees?

Benefits include retailer discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity and paternity leave, a health care cash back scheme, employee assistance programs, free counseling, life assurance, long service awards, a recommend a friend scheme, and on-the-spot rewards.

Is there an opportunity for career development within the company?

Yes, Tenpin is committed to career development, and many of our managers started as Team Members before progressing into management or senior roles.

How do I apply for the Customer Service Assistant position?

To apply, click on the application link provided and complete the short application process, which takes approximately 2 minutes.

What kind of work environment can I expect?

You can expect a fun and lively work environment, ideal for those who enjoy entertaining and engaging with customers.

Do I need previous customer service experience to apply?

While previous experience is beneficial, it is not required; we believe that a positive attitude and willingness to learn are more important, as we can teach the necessary skills.

How often are employees recognized for their hard work?

Employees are recognized through various programs such as Long Service Awards and On the Spot Rewards, which reward exceptional performance and contributions.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.