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Customer Service Assistant

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Compass Group

Jun 27, 2024

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Nottingham

Requirements

  • A good communicator, able to confidently liaise with customers and colleagues
  • Self-motivated and able to work unsupervised.
  • Committed to high levels of customer care
  • Able to undertake a range of manual cleaning duties
  • An enthusiastic individual with a passion for working in a catering environment
  • Positive and take pride in their work

Responsibilities

  • Work across all our service areas of food delivery, café, bars, convenience shops, and accommodation to deliver a great service to our customers.
  • Your duties will include serving customers in our restaurants, cafes and convenience shops, basic food preparation, cleaning and generally ensuring that our customer areas are ready to delight
  • Taking responsibility for stocking food and beverage areas.
  • Complete regular day to day activities as required to ensure a smooth operation.
  • Take a flexible approach to work and always demonstrate the great behaviours to colleagues, customers and clients

FAQs

What is the primary role of a Customer Service Assistant at ESS?

The primary role of a Customer Service Assistant at ESS is to deliver exceptional customer service across various service areas, including food delivery, cafés, bars, convenience shops, and accommodation, ensuring a great experience for customers.

What are some key responsibilities of a Customer Service Assistant?

Key responsibilities include serving customers in restaurants and cafes, basic food preparation, cleaning, stocking food and beverage areas, and completing regular day-to-day activities to ensure a smooth operation.

What qualities are essential for a successful Customer Service Assistant?

Essential qualities include being a good communicator, self-motivated, committed to high customer care levels, able to perform manual cleaning duties, enthusiastic about working in a catering environment, and having a positive attitude with pride in one's work.

What type of work environment can a Customer Service Assistant expect at ESS?

A Customer Service Assistant can expect a passionate and friendly team environment, where there is a focus on supporting each other and delivering excellent service, all while being part of a company that values its employees.

Is there an opportunity for career progression for a Customer Service Assistant?

Yes, there are opportunities for career progression within the company. ESS invests in its people and offers programs like Career Pathways and MyLearning to support professional growth.

What benefits does ESS offer to Customer Service Assistants?

Benefits include a free meal or equivalent subsidy while working, travel discounts, shopping discounts, quick access to a Digital GP, cinema ticket discounts, cash rewards, free wellness classes, a contributory pension scheme, and the ability to share discounts with friends and family.

How many weeks per year is this role contracted for?

This role is contracted for 50 weeks per year.

What is the ideal approach to work for a Customer Service Assistant at ESS?

The ideal approach is to take a flexible attitude toward work and consistently demonstrate positive behaviors to colleagues, customers, and clients.

Where does ESS operate?

ESS operates within the Defence, Government, and Energy services sector, supporting military establishments, secure environments, and various offshore and onshore facilities across the UK.

Do I need previous experience in catering or customer service to apply for this role?

While previous experience in catering or customer service is beneficial, the emphasis is on being enthusiastic and committed to high customer care levels, and those new to the field are also encouraged to apply.

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Compass Group

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.