FAQs
What kind of work environment can I expect as a Customer Service Assistant?
You can expect a fun and energetic work environment where entertaining customers is a priority. The role involves interacting with guests in a vibrant atmosphere that includes activities like bowling, escape rooms, karaoke, and more.
What are the primary responsibilities of a Customer Service Assistant?
The primary responsibilities include delivering outstanding customer service, booking guests in at reception, answering customer questions, identifying sales opportunities, hosting events, keeping the center clean and tidy, and preparing and serving food and drinks.
What skills are required for this position?
Key skills include determination and enthusiasm, high levels of customer service, strong communication abilities, flexibility in working hours, approachability, organization, multi-tasking capabilities, and being a strong team player.
Are there specific working hours for this role?
Yes, the position requires full flexibility around working patterns, including evenings and weekends.
What are the qualifications needed to apply for this role?
While specific qualifications are not mentioned, candidates should have a positive attitude, confidence in dealing with customers, and the willingness to learn and adapt in a fast-paced environment.
What benefits are offered to employees?
Benefits include retail discounts, free bowling for family and friends, free meals for shifts over 6 hours, enhanced maternity/paternity/adoption leave, a healthcare cash back scheme, employee assistance programs, life assurance, long service awards, and rewards for referring friends.
Is prior experience in customer service required for this job?
While prior experience is beneficial, the job description states that much of what you need to know can be taught, so a positive attitude and willingness to learn are more critical.
Can I expect to receive training if hired?
Yes, the company is willing to provide training and teaches employees the necessary skills to succeed in their roles.
What is the company culture like?
The company culture is focused on fun and entertainment, valuing initiative, friendliness, and a positive demeanor, making it an enjoyable workplace for both employees and guests.
How do I apply for the Customer Service Assistant position?
To apply for the position, follow the application process outlined on the company's careers page or at the specific location where you wish to work.