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Customer Service Assistant

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Midcounties Co-operative

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Wolverhampton, +8

AI generated summary

  • You must be customer-focused, a good communicator, resilient, flexible with shifts, and friendly to support both customers and colleagues effectively.
  • You will ensure a fantastic customer experience, manage efficient checkouts, maintain store presentation, replenish stock, and engage in community support activities during work hours.

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature

Responsibilities

  • To go the extra mile to ensure customers have a fantastic store experience
  • To provide customers with a speedy and convenient checkout process
  • To ensure the store looks presentable for customers
  • To replenish stock to ensure customers can purchase our wide variety of products
  • To be actively involved with social activities and during-work-time volunteering hours to support your local community

FAQs

What are the key responsibilities of a Customer Service Assistant at Your Co-op?

Key responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, maintaining store presentation, replenishing stock, and participating in community support activities.

What qualities are we looking for in a candidate?

We are looking for someone who is customer-focused, has strong communication and interpersonal skills, exhibits enthusiasm and resilience, demonstrates flexibility with shifts, and has a friendly, approachable nature.

Are there specific working hours for this role?

Yes, the shift pattern may include evenings and weekends, but we value your time outside of work and provide your rota 4-weeks in advance.

What benefits do Customer Service Assistants receive?

Benefits include discounts on Co-op services, enhanced discount rates (20% off food shopping), childcare savings, premium hourly rates, equal wages regardless of age, paid time off for volunteering, and various support programs.

Is there a possibility of a same-day job offer?

Yes, after the face-to-face interview with a Store Manager, you may receive a job offer on the same day if you meet the requirements.

How do we support our employees during demanding times?

We encourage teamwork and have a supportive atmosphere where colleagues are expected to help each other during busy periods.

Is there a comprehensive training program for new hires?

Yes, we offer full training and accredited development programs for all our Customer Service Assistants.

Do we promote a diverse and inclusive workplace?

Yes, at Your Co-op, we are dedicated to building a diverse and inclusive workplace where colleagues can bring their authentic selves to work.

How does Your Co-op support the local community?

Your Co-op invests in community initiatives and encourages employees to participate in social activities and volunteering during work hours.

How do we handle volunteer time off?

We offer paid time off for volunteering, allowing colleagues to contribute to community support initiatives.

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.