FAQs
What is the main role of a Customer Service Assistant?
The main role of a Customer Service Assistant is to deliver an outstanding experience for customers, which includes booking customers at reception, answering their questions, identifying sales opportunities, hosting individuals and parties, keeping the center clean and tidy, and preparing and serving food and drinks.
What skills are required for this position?
The required skills include determination, enthusiasm, the ability to work in a fast-paced environment, strong communication skills, a customer service-oriented attitude, flexibility with working hours (including evenings and weekends), approachability, organizational skills, and the ability to multi-task while being a strong team player.
What are the working hours like for this job?
The working hours are fully flexible, with an expectation to work evenings and weekends as needed.
What benefits do employees receive?
Employees receive several benefits, including retailer discounts (Tenpin Treats), free bowling for family and friends, free food when working 6 hours or more, enhanced maternity, paternity, and adoption leave, health care cash back scheme, employee assistance program, free counseling, life assurance of 2 times the annual salary, long service awards, a recommend a friend scheme, and on-the-spot rewards.
Is there an opportunity for career development in this position?
Yes, Tenpin offers opportunities for career development, as many managers started as team members and progressed into management or senior roles within the company.
How can I apply for this position?
To apply for this position, you can click "apply" and complete the short application process, which takes about 2 minutes.
What kind of work environment can I expect at Tenpin?
You can expect a fun and vibrant work environment that emphasizes entertainment and customer experience, with a focus on teamwork and customer service.