FAQs
What is the role of a Customer Service Assistant at Southern Co-op?
The Customer Service Assistant is responsible for delivering excellent customer service, assisting customers with queries, merchandising stock, checking out customers, and maintaining a clean and safe store environment. They also engage in community activities and build relationships within the local community.
Is prior experience necessary for this position?
Experience in a similar role is advantageous but not essential, as full training will be provided.
What skills are required for this job?
A fantastic communicator, great team player with a positive ‘can do’ attitude, and someone with a keen enthusiasm for delivering exceptional customer service.
Is the position full-time or part-time?
This is a part-time position.
What community involvement is expected from Customer Service Assistants?
Customer Service Assistants are encouraged to proactively engage in community activities, such as volunteering or supporting good causes.
What benefits does Southern Co-op offer to its employees?
Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme, and more.
How does Southern Co-op support career growth?
Southern Co-op supports career growth through internal courses, apprenticeships, and various development opportunities.
What is the company culture like at Southern Co-op?
Southern Co-op promotes a people-first culture, valuing teamwork and community involvement, while supporting employees in their career choices.
Can Customer Service Assistants work flexible hours?
The job offer may include flexible hours; details should be discussed during the application or interview process.
How can I apply for the Customer Service Assistant position?
You can apply for the position by following the application instructions provided on the Southern Co-op careers page or job listing site.