FAQs
What is the main responsibility of a Customer Service Assistant?
The main responsibility of a Customer Service Assistant is to deliver an outstanding experience for customers, including booking in at reception, answering customer questions, hosting individuals and parties, and serving food and drinks.
What skills are required for this role?
The required skills include determination, enthusiasm, strong communication skills, the ability to provide high levels of customer service, being organised and capable of multi-tasking, and being a strong team player.
Are there specific working hours for this position?
Yes, the role requires flexibility around working patterns, including evenings and weekends.
What benefits do employees receive?
Employees enjoy benefits such as retailer discounts, free bowling for family and friends, free food during shifts over 6 hours, enhanced maternity/paternity/adoption leave, health care cash back, life assurance, and various recognition programs.
Is there an opportunity for career development?
Yes, there are opportunities for career development, as many managers were promoted from Team Member positions, and the company is focused on developing its staff.
What type of work environment can I expect?
You can expect a fun and fast-paced work environment where entertainment is central, with activities ranging from bowling to escape rooms.
How can I apply for this position?
To apply, click the apply button and complete the short application process, which takes about 2 minutes.
Is prior customer service experience necessary?
Prior customer service experience is not explicitly required; a positive attitude, confidence, and the willingness to learn are what matter most.
Do employees get any health support?
Yes, employees have access to a Medicash Health Care Cash Back Scheme, free counselling, and an Employee Assistance Programme.
What are "On the Spot Rewards"?
"On the Spot Rewards" are immediate recognitions or incentives given to employees for their exceptional performance or contributions.