FAQs
What are the main responsibilities of a Customer Service Assistant?
As a Customer Service Assistant, your main responsibilities include booking customers in at reception, answering customer questions, identifying sales opportunities, hosting guests and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.
What skills are required for this position?
The required skills include determination and enthusiasm, the ability to work in a fast-paced environment, strong communication skills, flexibility regarding working shifts (including evenings and weekends), approachability, organization, and being a strong team player.
What kind of work environment can I expect?
You can expect a fun and lively work environment focused on entertainment and customer satisfaction, where teamwork and positive attitudes are highly valued.
What benefits do you offer to employees?
We offer a range of fantastic benefits including retail discounts, free bowling for family and friends, free food for shifts of 6 hours or more, enhanced leave benefits, a health care cash-back scheme, employee assistance programs, life assurance, long service awards, and referral rewards.
Is there room for career development within the company?
Yes, there is significant potential for career development. Many of our managers started as Team Members and advanced into management or senior roles through our continuous development efforts.
What does the application process involve?
The application process involves clicking 'apply' and completing a short application process that takes approximately 2 minutes.
Are evening and weekend shifts required?
Yes, a fully flexible working pattern is required, which includes availability for evening and weekend shifts.
Will I receive training if I am new to the role?
Yes, while we look for candidates with confidence and a positive attitude, we provide training to help you succeed in your role.
Can I expect support for my physical and mental well-being?
Yes, we offer various support options including a Medicash Health Care Cash Back Scheme, an Employee Assistance Programme, and free counseling services.