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Customer Service Assistant

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Midcounties Co-operative

5d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be customer-focused, friendly, and a good communicator with enthusiasm, resilience, and flexibility to work varied shifts, supporting colleagues during busy times.
  • You will enhance customer experience, ensure a quick checkout, maintain store presentation, replenish stock, and participate in community support activities.

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature

Responsibilities

  • To go the extra mile to ensure customers have a fantastic store experience
  • To provide customers with a speedy and convenient checkout process
  • To ensure the store looks presentable for customers
  • To replenish stock to ensure customers can purchase our wide variety of products
  • To be actively involved with social activities and during-work-time volunteering hours to support your local community

FAQs

What are the main responsibilities of a Customer Service Assistant at Your Co-op?

As a Customer Service Assistant, your main responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, maintaining a presentable store, replenishing stock, and participating in social activities and volunteering to support the local community.

What is the shift pattern for this role?

Your shift pattern may include evenings and weekends, but the rota will be made available 4 weeks in advance to help you manage your time outside of work.

What qualities are essential for a Customer Service Assistant?

Essential qualities include being customer-focused, having excellent communication skills, demonstrating enthusiasm and resilience, being flexible with shift availability, and maintaining a friendly and approachable demeanor.

Are there any specific experience requirements for this role?

No specific experience is required; transferrable skills are valued, and applicants are encouraged to apply even if their past experience doesn’t align perfectly with the job description.

What benefits do Your Co-op employees receive?

Employees receive various benefits including discounts on services, enhanced discount rates on food shopping, up to £500 off travel, and other perks like childcare fee discounts, paid time off for volunteering, and full training programs.

Is there a uniform required for this role?

Yes, a uniform will be provided for Customer Service Assistants at Your Co-op.

How does Your Co-op support work-life balance?

Your Co-op values employees' time outside of work and ensures that shift patterns are communicated well in advance to help maintain work-life balance.

How is Your Co-op committed to ethical practices?

Your Co-op invests in member benefits, community support initiatives, and maintains strict food policies to ensure that products are ethical, sustainable, and of top quality.

What should I expect after applying for the role?

After applying, if your application matches the requirements, a member of the friendly recruitment team will contact you, followed by a potential face-to-face interview with a Store Manager, where you may receive an offer on the same day.

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.