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Customer Service Assistant

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Simplify

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cambridge

AI generated summary

  • You must handle pressure calmly, pay attention to detail, provide exceptional customer service, support teammates, and communicate with engaging empathy, especially with upset customers.
  • You will manage a caseload, book valuations, handle customer calls, prioritize tasks, collaborate with the valuation team, and ensure exceptional customer service.

Requirements

  • You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.
  • You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.
  • Lastly, communication will come easy to you. You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.

Responsibilities

  • Managing your own case load in an exemplary manner, encompassing best practices and the SLAs set within the department
  • Calling new referrals within the SLA and booking in agent valuations
  • Being responsible for your own task list and prioritising to ensure the most urgent bookings are actioned first
  • Maintaining a strong determined focus on targets, customer service and overall performance
  • Exhibiting a strong sense of teamwork
  • Being the first point of contact to customers and leaving them with an excellent first impression
  • Working closely with the wider Valuation team and liaising with estate agents
  • Taking calls and bookings for valuation appointments
  • Being confident, friendly and professional on the telephone
  • Providing outstanding customer service

FAQs

What is the salary for the Customer Service Assistant position?

The salary for the Customer Service Assistant position is £22,500 pro-rata, with an additional potential quarterly bonus, bringing the OTE (On Target Earnings) to £24,500 per annum.

What are the working hours for this role?

The position is part-time, but the specific working hours may vary depending on the needs of the team and the successful applicant's availability.

What types of benefits are included with the job?

Benefits include 25 days of holiday plus 8 public holidays, a pension plan, life assurance, enhanced maternity/paternity/adoption pay, free conveyancing legals, retail discounts, and more.

What are the key responsibilities of the Customer Service Assistant?

The key responsibilities include managing a case load, booking valuation appointments with estate agents, prioritizing tasks, and providing excellent customer service as the first point of contact for customers.

Is experience in the conveyancing or property services industry required for this position?

While experience in the industry may be beneficial, the primary requirements are strong customer service skills and the ability to manage tasks effectively under pressure.

How does the hiring process work for this role?

The hiring process includes reviewing the job ad, applying, meeting the team for discussions, and possibly a second interview. If successful, an offer will be made.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement within the company as you gain experience and showcase your skills.

What qualities are important for a successful Customer Service Assistant?

Important qualities include the ability to remain calm under pressure, attention to detail, a passion for customer service, teamwork, and strong communication skills.

Is training provided for new hires?

Yes, training will be provided to ensure new hires are equipped with the necessary skills and knowledge for their role.

Does Simplify promote diversity and inclusion in its workplace?

Yes, Simplify is committed to diversity and inclusion and encourages applications from individuals of all backgrounds and circumstances.

Simplify

The UK’s leading independent conveyancing and property services group

Law
Industry
1001-5000
Employees
2019
Founded Year

Mission & Purpose

Simplify is a legal services company based in the UK, offering a range of legal solutions primarily focused on property transactions, such as conveyancing and remortgaging. Their ultimate mission is to streamline and simplify the legal process for clients, ensuring smooth and efficient transactions. The purpose of Simplify is to provide accessible and expert legal advice and services to individuals and businesses, aiming to deliver excellent customer service and satisfaction throughout the legal process. They strive to offer clarity, reliability, and expertise in handling legal matters related to property transactions, aiming to facilitate smooth and successful outcomes for their clients.