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Customer Service Assistant

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Specsavers

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Plymouth

AI generated summary

  • You should be passionate about retail and customer service, eager to learn about optics, and ready to contribute to patient care with strong interpersonal skills.
  • You will welcome customers, book eye tests, perform eye checks, provide style advice, measure and adjust frames, and handle phone calls.

Requirements

  • Have you ever considered a career in optics, are you passionate about retail and offering the best customer service?
  • Our trainee roles at Specsavers are not your ordinary sales positions – you will join the team as a Customer Service Assistant (known as an Optical Assistant in our world) bringing your valued retail & customer service knowledge to meet the caring values and optical expertise of our brand, making sure every patient receives the best care in our stores.
  • Specsavers prides itself on personal development & exciting long-term careers – supporting you to develop your knowledge of the optical world.

Responsibilities

  • Welcoming customers into the store
  • Booking in eye tests
  • Using the latest up-to-date equipment to do general checks of the eyes, prior to seeing the Optometrist.
  • Providing style advice
  • Measuring frames
  • Repairing/adjusting frames
  • Taking phone calls

FAQs

What is the job title for this position?

The job title for this position is Customer Service Assistant.

Where is this job located?

This position is located at Specsavers in Plymstock.

What are the working hours for this position?

This is a full-time position requiring 40 hours per week, which will include weekend working.

What is the salary range for this role?

The salary for this role ranges from £8.80 to £11.64, based on age.

Is there a bonus associated with this position?

Yes, there is a bonus after the probation period.

Do employees receive additional time off for personal occasions?

Yes, employees receive an additional day off for their birthday.

What benefits does the company offer for health and wellbeing?

The company offers a health and wellbeing scheme.

Are there provisions for family leave?

Yes, there is enhanced family leave available.

Are there any employee discounts?

Yes, staff discounts are provided.

What kind of prior knowledge or experience is required for this position?

Previous retail and customer service knowledge is valuable for this role.

What are the main responsibilities of a Customer Service Assistant?

Responsibilities include welcoming customers, booking eye tests, performing general eye checks, providing style advice, measuring and repairing frames, and taking phone calls.

Does Specsavers support personal development?

Yes, Specsavers prides itself on personal development and offers exciting long-term career opportunities.

How do I apply for the position?

You can apply by clicking the "Apply" button; however, the vacancy will close once all available places are filled.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.