FAQs
What does the role of a Customer Service Assistant involve?
The role involves delivering an outstanding experience for customers, which includes booking customers in at reception, responding to customer questions, identifying sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.
What qualities are you looking for in a Customer Service Assistant?
We are looking for individuals who are full of determination and enthusiasm, able to work in a fast-paced environment, have a "nothing is too much trouble" attitude, provide high levels of customer service, possess strong communication skills, be approachable and helpful, organized and able to multi-task, and are strong team players.
Are there any specific working hours for this position?
Yes, the position requires full flexibility around the working pattern, including evenings and weekends.
What benefits can I expect from this job?
Benefits include discounts through Tenpin Treats, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity/paternity/adoption leave, health care cash back scheme, employee assistance programme, free counselling, life assurance, long service awards, a recommend a friend scheme, and on-the-spot rewards.
Do I need prior experience to apply for this position?
While prior experience in customer service can be beneficial, we value confidence, energy, and a positive attitude, which we can teach. A willingness to learn and contribute to a fun environment is essential.
What kind of environment does the company promote?
The company promotes a fun and energetic work environment where employees can engage with customers and contribute to a positive atmosphere. We encourage staff to connect with guests and offer exceptional service while having fun.
How can I prepare for an interview for this role?
To prepare for the interview, you should research our entertainment offerings, think about examples of when you provided excellent customer service, and come ready to discuss your ability to work in a team, multitask, and stay positive in a fast-paced environment.
Is there an age requirement to work in this role?
Typically, applicants may need to be at least 18 years old due to the responsibilities involving the service of food and beverages, but it's best to verify specific age requirements based on local regulations.
What type of training will I receive?
You will receive training focused on delivering exceptional customer service, understanding the various activities and offerings at our centres, as well as food and beverage preparation and service. Our team will ensure you are well-equipped to perform your role effectively.