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Customer Service Assistant

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  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Glasgow

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What does the role of a Customer Service Assistant involve?

The role involves delivering an outstanding experience for customers, which includes booking customers in at reception, responding to customer questions, identifying sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.

What qualities are you looking for in a Customer Service Assistant?

We are looking for individuals who are full of determination and enthusiasm, able to work in a fast-paced environment, have a "nothing is too much trouble" attitude, provide high levels of customer service, possess strong communication skills, be approachable and helpful, organized and able to multi-task, and are strong team players.

Are there any specific working hours for this position?

Yes, the position requires full flexibility around the working pattern, including evenings and weekends.

What benefits can I expect from this job?

Benefits include discounts through Tenpin Treats, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity/paternity/adoption leave, health care cash back scheme, employee assistance programme, free counselling, life assurance, long service awards, a recommend a friend scheme, and on-the-spot rewards.

Do I need prior experience to apply for this position?

While prior experience in customer service can be beneficial, we value confidence, energy, and a positive attitude, which we can teach. A willingness to learn and contribute to a fun environment is essential.

What kind of environment does the company promote?

The company promotes a fun and energetic work environment where employees can engage with customers and contribute to a positive atmosphere. We encourage staff to connect with guests and offer exceptional service while having fun.

How can I prepare for an interview for this role?

To prepare for the interview, you should research our entertainment offerings, think about examples of when you provided excellent customer service, and come ready to discuss your ability to work in a team, multitask, and stay positive in a fast-paced environment.

Is there an age requirement to work in this role?

Typically, applicants may need to be at least 18 years old due to the responsibilities involving the service of food and beverages, but it's best to verify specific age requirements based on local regulations.

What type of training will I receive?

You will receive training focused on delivering exceptional customer service, understanding the various activities and offerings at our centres, as well as food and beverage preparation and service. Our team will ensure you are well-equipped to perform your role effectively.

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.

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