Hospitality & Retail

United Kingdom

London

Large

Decathlon is a global sporting goods retailer that offers a wide range of sports equipment, apparel, and accessories for various sports and outdoor activities. They operate physical stores and an online platform, providing customers with easy access to a diverse selection of products for individual and team sports, such as football, cycling, swimming, hiking, and more. Decathlon's ultimate mission is to make sports accessible to everyone and promote an active and healthy lifestyle. Their purpose is to inspire and enable people of all ages and abilities to participate in sports and outdoor activities by offering high-quality and affordable products. Decathlon focuses on innovation, sustainability, and customer satisfaction, striving to be a reliable partner for sports enthusiasts and encouraging people to pursue their passion for sports, fitness, and well-being.

Travel & Leisure

Decathlon

Manufacturing

<p>As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports! </p><p> Your key responsibilities will include:</p><ul><li><strong>Customer Service - </strong>Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!</li><li><strong>Merchandising - </strong>Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.</li><li><strong>Collaborating with the team: </strong>You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.</li></ul><p><strong>Other responsibilities include:</strong></p><ul><li>Proactive Decision Making</li><li>Interpersonal communication and collaboration within your team and other departments</li><li>Product and Sport Familiarisation and training</li><li>Problem-solving</li></ul><p>Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends. </p><p><strong>The profile we're looking for:</strong></p><ul><li>Active with a clear passion for sport</li><li>People-oriented with a high sense of service</li><li>Problem solver and creative thinker</li><li>Fluent in English and has excellent written communication</li></ul><p><strong>Get to enjoy the following benefits and perks:</strong></p><ul><li>Annual remuneration reviews</li><li>Healthy employee discount on all Decathlon products</li><li>Weekly Staff Sports/Activities</li><li>Cycle-to-Work Scheme</li><li>Intensive Learning and Development training via Decathlon Academy</li></ul>

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!  Your key responsibilities will include:Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.Other responsibilities include:Proactive Decision MakingInterpersonal communication and collaboration within your team and other departmentsProduct and Sport Familiarisation and trainingProblem-solvingAdditional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends. The profile we're looking for:Active with a clear passion for sportPeople-oriented with a high sense of serviceProblem solver and creative thinkerFluent in English and has excellent written communicationGet to enjoy the following benefits and perks:Annual remuneration reviewsHealthy employee discount on all Decathlon productsWeekly Staff Sports/ActivitiesCycle-to-Work SchemeIntensive Learning and Development training via Decathlon Academy

Customer Service Assistant - Decathlon

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 <div>
  As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
  <br> Your key responsibilities will include:
 </div> 
 <ul>
  <li><b>Customer Service - </b>Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!</li> 
  <li><b>Merchandising - </b>Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.</li> 
  <li><b>Collaborating with the team: </b>You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.</li>
 </ul>
 <div>
  <br> 
  <div> 
  </div>
  <div>
   <b>Other responsibilities include:</b>
  </div> 
  <ul>
   <li>Proactive Decision Making</li> 
   <li>Interpersonal communication and collaboration within your team and other departments</li> 
   <li>Product and Sport Familiarisation and training</li> 
   <li>Problem-solving</li> 
  </ul>Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
  <br> <b>The profile we're looking for:</b> 
  <ul>
   <li>Active with a clear passion for sport</li> 
   <li>People-oriented with a high sense of service</li> 
   <li>Problem solver and creative thinker</li> 
   <li>Fluent in English and has excellent written communication</li>
  </ul>
 </div>
 <br> 
 <p></p> 
 <div></div>
 <div>
  <b>Get to enjoy the following benefits and perks:</b>
 </div> 
 <ul>
  <li>Annual remuneration reviews</li> 
  <li>Healthy employee discount on all Decathlon products</li> 
  <li>Weekly Staff Sports/Activities</li> 
  <li>Cycle-to-Work Scheme</li> 
  <li>Intensive Learning and Development training via Decathlon Academy</li> 
 </ul> 
 <div>
  … and many more.
 </div>
</div>

Customer Service Assistant

Requirements

Responsibilities

Decathlon

Mission & Purpose