FAQs
What is the primary role of a Customer Service Assistant?
The primary role of a Customer Service Assistant is to deliver an outstanding experience for customers by booking them in at reception, addressing their questions, identifying sales opportunities, hosting individuals and parties, maintaining cleanliness in the center, and preparing and serving food and drinks.
What skills are required for this position?
The required skills for this position include determination, enthusiasm, the ability to work in a fast-paced environment, strong communication skills, a customer-oriented attitude, organizational abilities, multi-tasking capability, and being a strong team player.
Are there specific working hours required for this job?
Yes, the role requires full flexibility around the working pattern, including evenings and weekends.
What benefits do employees receive at Tenpin?
Employees at Tenpin receive various benefits including discounts through Tenpin Treats, free bowling for family and friends, free food when working six hours or more, enhanced maternity and paternity leave, health care cash back scheme, employee assistance programs, free counseling, life assurance, long service awards, a recommend-a-friend scheme, and on-the-spot rewards.
What career development opportunities are available?
Tenpin offers great opportunities for career development, as many managers started as Team Members and progressed into management or senior roles. The company is committed to recognizing and developing talent.
How can I apply for the Customer Service Assistant position?
If you are ready to develop your career with Tenpin, you can click apply and complete the short application process, which takes approximately 2 minutes.
Is prior experience in customer service required for this position?
While experience in customer service is beneficial, the role emphasizes a positive attitude, confidence, and a willingness to learn, so individuals with little or no experience are also encouraged to apply.
What qualities should a successful candidate possess?
A successful candidate should possess confidence, energy, a positive attitude, a helpful demeanor, and the ability to work efficiently and show initiative in a busy environment.