You should be passionate about people, possess strong communication and organizational skills, and confidently thrive in a customer-facing role while aiming to meet key objectives.

You will provide exceptional customer service, handle cashiering, identify customer needs, promote products, and collaborate across teams while traveling between various locations.

Customer Relations

Hospitality & Retail

Large

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to make a positive difference in the lives of our customers, communities and people. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. Our vision is to ‘make banking brighter’.



Finance

Cumberland Building Society

<div>
 The Vacancy
 We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
 About the Role
 Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
 This role will require travel between Annan, Dumfries, Gretna, Langholm and Lockerbie.
 About You
 <ul>
 <li>A passion for people and delivering an outstanding customer experience</li>
 <li>Exceptional communication and organisational skills</li>
 <li>Confidence in working in a customer facing environment and motivated to achieve key objective.</li>
 </ul>
 
 Interested
 The closing date for this vacancy is 11 October 2024
 The Company
 We’re here to create a banking experience that’s kinder to people and planet.
 Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
 We’re here to create a banking experience that’s kinder to people and planet.
 Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
</div>


 The Vacancy
 We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
  About the Role
 Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
 This role will require travel between Annan, Dumfries, Gretna, Langholm and Lockerbie.
  About You
 
  A passion for people and delivering an outstanding customer experience
  Exceptional communication and organisational skills
  Confidence in working in a customer facing environment and motivated to achieve key objective.
 
 
  Interested
 The closing date for this vacancy is 11 October 2024
  The Company
 We’re here to create a banking experience that’s kinder to people and planet.
 Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
 We’re here to create a banking experience that’s kinder to people and planet.
 Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.


Customer Service Assistant - Branch

Requirements

Responsibilities

FAQs

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Cumberland Building Society

Mission & Purpose