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Customer Service Assistant (CSA Kitchen)

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University of Exeter

3d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Exeter
  • 13d left

AI generated summary

  • You must be customer-focused, experienced in catering and retail, flexible with hours, and possess strong communication skills while ensuring cleanliness and safety standards.
  • You will assist chefs with food prep, dish washing, and stock rotation, maintain cleanliness, and support commercial operations during days, evenings, and weekends over 32 weeks.

Requirements

  • - Customer focused, team players who can also work alone.
  • - Experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.
  • - Flexible approach to working hours and practices.
  • - Excellent communication skills.
  • - Maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements.

Responsibilities

  • The role will primarily support our culinary operations working in our kitchens supporting chefs with general duties such as food preparation, washing dishes and stock rotation whilst assisting in other areas of commercial operations when required.
  • Working 36.5 hours per week for any 5 days out of 7 this role will require you to work during the day and some evenings and weekends on a rota basis, over 32 weeks University term time.
  • You will demonstrate high standards and be well organised.
  • The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements.

FAQs

What is the starting salary for the Customer Service Assistant (CSA Kitchen) position?

The starting salary will be from £22,776 up to £23,816 (pro rata) on Grade B, depending on qualifications and experience.

What are the working hours for this role?

The role requires working 36.5 hours per week for any 5 days out of 7, including days, evenings, and weekends on a rota basis over 32 weeks during university term time.

Is this position full-time or part-time?

This is a permanent, full-time, term time position.

What kind of benefits does this role offer?

Benefits include 39 days leave per year, options for flexible working, onsite gyms, a cycle to work scheme, and generous policies around maternity, adoption, shared parental leave, paternity leave, and a Fertility Treatment Policy.

What experience is preferred for candidates applying for this position?

Experience in roles within catering, front of house, retail, and kitchens, along with knowledge of food hygiene and health and safety, is advantageous.

Are there opportunities for further development in this role?

Yes, the role offers opportunities for personal and professional development within a dynamic team committed to providing exceptional customer service.

How can I find out more about the role before applying?

For an informal discussion about the role, you can contact Nichola Stanbury at n.k.cowling@exeter.ac.uk.

When are interviews expected to take place?

Interviews are expected to take place on Monday, December 16.

Is there a commitment to equality and diversity in hiring?

Yes, the organization is committed to ensuring reasonable adjustments are available for interviews and workplaces and welcomes applications from groups currently underrepresented within the working community.

Will this position qualify for UK sponsorship under the Skilled Worker visa route?

No, due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. Migrant workers will need to ensure they have a visa that permits the right to work in the UK.

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University of Exeter

We use the power of our education and research to create a sustainable, healthy and socially just future.

Education
Industry
1001-5000
Employees
1955
Founded Year

Mission & Purpose

The University of Exeter is an educational institution that provides a range of undergraduate and postgraduate programs across various disciplines. The university's primary focus is on delivering high-quality education, conducting research, and contributing to the academic and professional development of its students. With a commitment to academic excellence, the University of Exeter aims to be a leading institution in the UK and globally, fostering a dynamic learning environment. Their core purpose is to provide students with a well-rounded and intellectually stimulating education, preparing them for successful careers and active participation in society. Through teaching, research, and community engagement, the university seeks to make a positive impact on individuals and society at large.