Customer Service Assistant - Edinburgh

Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

Job
Part-time
Entry Level
Hospitality & Retail
Edinburgh

AI generated summary

You full of determination, enthusiasm, and able to handle fast-paced environments. Approachable, helpful, and provide top customer service. Flexible availability, organized, and a team player.
You will deliver outstanding customer service, book customers in, handle inquiries, upsell, host parties, maintain cleanliness, serve food and drinks, show initiative and be friendly.

Requirements

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player

Responsibilities

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What does the job of a Customer Service Assistant at a entertainment centre in Edinburgh entail?

As a Customer Service Assistant, you will be responsible for providing excellent customer service to our guests, assisting them with any queries they may have, and ensuring they have a fantastic experience at our entertainment centre.

What kind of entertainment activities are available at the entertainment centre in Edinburgh?

At our entertainment centre in Edinburgh, we offer a wide range of activities, including bowling, Houdini's Escape Rooms, Karaoke rooms, 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, fully licensed bars, cocktails, and a delicious food menu.

What qualities are you looking for in potential Customer Service Assistants?

We are looking for individuals who are confident, energetic, and have a positive attitude. Experience in customer service is a plus, but not required, as we can provide training. Most importantly, we are looking for people who love to entertain and have fun!

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000

Employees

2003

Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.