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Job

Customer Service Assistant - Edinburgh

💼 Graduate Job

Edinburgh

AI generated summary

  • You full of determination, enthusiasm, and able to handle fast-paced environments. Approachable, helpful, and provide top customer service. Flexible availability, organized, and a team player.
  • You will deliver outstanding customer service, book customers in, handle inquiries, upsell, host parties, maintain cleanliness, serve food and drinks, show initiative and be friendly.

Graduate Job

Hospitality & RetailEdinburgh

Description

  • We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.
  • We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
  • We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Details

Work type

Part time

Work mode

office

Location

Edinburgh

Benefits

  • Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance – 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards