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Customer Service Assistant - Edinburgh

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Wickes

3mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Edinburgh

AI generated summary

  • You must have experience in providing exceptional customer service, as you'll be assisting customers daily at our Edinburgh location.
  • You will focus on creating a seamless customer experience, ensuring easy parking, stocked shelves, timely deliveries, and friendly service. We'll provide training and support as you help customers with a smile.

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

FAQs

What is the culture like at Wickes?

At Wickes, we value the contributions of all our colleagues and encourage sharing ideas and opinions. Our culture is one of determination to succeed and a passion for excellence.

What makes working at Wickes different from other DIY stores?

At Wickes, we strive to create a unique and inclusive environment where all employees feel valued and supported in their roles. We encourage collaboration and creativity to deliver the best possible service to our customers.

How important is customer service in this role?

Customer service is a key aspect of the role of a Customer Service Assistant at Wickes. We pride ourselves on providing excellent service to all of our customers and ensuring their needs are always met.

What kind of backgrounds do colleagues at Wickes come from?

Colleagues at Wickes come from diverse backgrounds, bringing a variety of experiences and perspectives to the team. We believe in the value of different viewpoints and strive to create an inclusive and supportive work environment for all.

Wickes

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.