Customer Service Assistant (Full Time or Part Time)

Dover Street Market

Oct 17

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
Customer Relations
Hospitality & Retail
London

Requirements

Strong customer service experience.
Excellent written and verbal communication skills are essential.
A confident and proactive approach to handling tasks.
Exceptional organizational skills with the ability to multi task in a fast paced environment.
Experience with Retail Pro and Microsoft suite desirable.
A keen eye for detail.
Ability to work within a team.
Flexibility to work different shifts.
A positive and enthusiastic personality who is willing to go above and beyond to assist the wider store team with and to tackle tasks, big or small, with pride and enthusiasm.

Responsibilities

Exceptional levels of customer service. The Concierge Team is responsible for all first line enquiries through in person greeting, phone, email and instant messaging.
Positioned primarily at the Concierge Desk, providing information to clients about the store and our available products.
Providing consistently outstanding customer services experiences for all of our visitors.
Assisting clients with sales enquiries, stock availability checks and other sales related tasks.
Commitment to responding to client enquires in a timely manner in line with our SLA.
Producing daily written reports on our client visits and other instore interactions.
First line response to complaints or similar client enquiries where follow up is required.
Log relevant client data to our client database accurately.
To assist with cover on the front door, providing a warm welcome to all clients.
To assist on the front door during events, including taking part in planning meetings, greeting invited guests, working closely with press team and store management during the events.
Booking and packing shipments to a variety of destinations both local and international.
Providing support to store staff in relation to tracking and updates on their shipments, using effective and proactive communication to ensure expectations are met.
Assisting staff in booking client appointments, and administration of the appointment booking system.
Working closely with the wider Concierge and store office teams to process incoming and outgoing shipments related to in-store purchases and VIP clients, if required to do so.
Ensuring a high level of attention to detail is maintained with a meticulous approach to standards.
To be knowledgeable of all store-wide activities, launches, events and new deliveries.
Assist in maintaining concierge spaces are maintained to excellent standards.
Maintaining the department’s stationery and non-inventory supplies.
Setting up for meetings, and adhoc administration tasks.

FAQs

What are the working hours for the Customer Service Assistant position?

The position is available for both full-time and part-time shifts, with flexibility in scheduling.

Is previous customer service experience required?

Yes, a strong customer service experience is essential for this role.

What are the main responsibilities of the Customer Service Assistant?

The main responsibilities include providing exceptional customer service, assisting clients with inquiries, managing administrative tasks, and maintaining a warm and welcoming environment at the Concierge Desk.

What skills are necessary for the ideal candidate?

The ideal candidate should possess excellent written and verbal communication skills, strong organizational skills, a proactive approach to tasks, and the ability to multitask in a fast-paced environment.

Are there opportunities for professional development?

While the job description does not specify, positions in customer service often provide opportunities for training and professional growth within the company.

Is knowledge of Retail Pro and Microsoft Suite required?

Experience with Retail Pro and Microsoft Suite is desirable, but not strictly required.

Will I need to assist during events?

Yes, the role involves assisting on the front door during events, which includes greeting invited guests and working closely with the press and store management.

What type of tasks will be included in the administrative duties?

Administrative duties include booking and packing shipments, supporting store staff with tracking shipments, maintaining supplies, and handling appointment bookings.

Is there a requirement for flexibility in working shifts?

Yes, flexibility to work different shifts is necessary for this role.

How is the customer service experience measured in this role?

Customer service experiences are assessed through feedback from clients, response times to inquiries, and the quality of service provided as documented in daily reports.

Dover Street Market

Experience the best curated collections. Visit us in the New York store located at 160 Lexington Ave.

Retail & Consumer Goods

Industry

51-200

Employees

2004

Founded Year

Mission & Purpose

Dover Street Market is a renowned company based in New York that operates as a unique multi-brand retail concept. Their primary focus is to curate and showcase an eclectic mix of avant-garde fashion, streetwear, and luxury brands in a creatively designed space. With a commitment to fostering artistic expression and innovation, their ultimate mission is to provide a platform for emerging designers and established labels to connect with discerning customers and fashion enthusiasts. By curating a diverse range of products and collaborating with designers, Dover Street Market aims to disrupt the traditional retail model and create an immersive shopping experience that blurs the lines between fashion, art, and culture. Their purpose is to inspire creativity, nurture talent, and redefine the boundaries of fashion retail through constant innovation and an unwavering dedication to their unique vision.