Customer Service Assistant / Kitchen Team Member

Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

Job
Part-time
Entry Level
Hospitality & Retail
Southampton

AI generated summary

You must be determined, enthusiastic, and able to thrive in a fast-paced environment. Outstanding customer service skills, flexibility for evening and weekend shifts, and strong communication abilities are essential. Be approachable, organized, and a dedicated team player.
You will deliver excellent customer service, manage bookings, handle customer inquiries, maximize sales opportunities, host parties, maintain cleanliness, and prepare food and drinks with efficiency and friendliness.

Requirements

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player

Responsibilities

As a Customer Service Assistant / Kitchen Team Member, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What kind of activities and entertainment does the job involve?

The job involves helping to facilitate a variety of entertainment options, including bowling, escape rooms, karaoke rooms, laser arena, soft play, arcade games, and pool tables.

What skills and qualities are needed for this role?

We are looking for individuals with confidence, energy, and a positive attitude. Training will be provided, so no prior experience is necessary.

Is there room for growth and advancement within the company?

Yes, we always encourage and support internal promotions and opportunities for growth within the company.

Are there opportunities for additional training and development?

Yes, we provide ongoing training and development opportunities to help our team members continue to grow and improve their skills.

What are the working hours like for this position?

Working hours may vary, but generally include evenings and weekends to accommodate our busy entertainment schedule.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000

Employees

2003

Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.