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Customer Service Assistant - London

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Wickes

16d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You should have experience in customer service and be able to provide top-notch service to everyone who enters our store.
  • You will focus on ensuring a positive customer experience by assisting with parking, trolleys, stock, deliveries, and payments with a smile. Training, support, and career development opportunities will be provided to help you succeed in this role.

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.
  • Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

FAQs

What will my main responsibilities be as a Customer Service Assistant in this role?

Your main responsibilities will include providing excellent customer service, ensuring the store is clean and well-maintained, assisting customers with any queries or issues, and helping with stock management and deliveries.

What qualifications or experience do I need to have for this role?

Ideally, we are looking for someone with previous experience working in a customer service role. However, on-the-job training will be provided to help you succeed in this position.

What opportunities are there for career development in this role?

We offer fantastic learning and development opportunities for all our employees. You will have the chance to grow and progress within the company, with support and guidance along the way.

What benefits are included in the package for this role?

You will receive a competitive bonus, access to a save-as-you-earn scheme, a contributory pension scheme, colleague discount, and discounts on various retailers. Additionally, there are savings on gym membership and a cycle to work scheme available.

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.