FAQs
What are the primary responsibilities of a Customer Service Assistant?
As a Customer Service Assistant, your primary responsibilities include delivering an outstanding customer experience, booking customers in at reception, answering customer questions, hosting individuals and parties, maintaining cleanliness, and preparing and serving food and drinks.
What skills are required for this role?
You need to be determined and enthusiastic, able to work in a fast-paced environment, provide high levels of customer service, have strong communication skills, be flexible with your working hours, approachable, organized, and a strong team player.
What are the working hours for this position?
The position requires full flexibility around working patterns, including evenings and weekends.
Are there any benefits associated with this job?
Yes, benefits include retailer discounts, free bowling for family and friends, free food for shifts over 6 hours, enhanced maternity and paternity leave, health care cashback scheme, free counseling, life assurance, long service awards, and an employee assistance program.
Is there an opportunity for career development within the company?
Yes, there are opportunities for career development at Tenpin, as many of our managers started as Team Members and progressed into management or senior roles.
What is the application process for this position?
If you are ready to apply, please click the apply button and complete the short application process, which takes about 2 minutes.
Are there any age restrictions for this position?
Yes, candidates must be over 18 years old to apply for this role.
What kind of work environment can I expect?
You can expect a fun and engaging work environment, as we prioritize entertainment and providing a good time for our customers.
Is training provided for this position?
Yes, we provide training to help you develop the necessary skills and knowledge for delivering exceptional customer service.
Can you provide details about the team culture?
Our team culture is built on enthusiasm, teamwork, and a "nothing is too much trouble" attitude, making it a supportive and friendly environment to work in.