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Customer Service Assistant / Pin Technician

  • Job
    Entry Level
  • Hospitality & Retail
  • Edinburgh

AI generated summary

  • You need determination, enthusiasm, and a can-do attitude. Excellent customer service, communication skills, flexibility, and ability to learn about technical equipment are essential. Must be approachable, organized, and a strong team player.
  • You will provide exceptional customer service, book customers in, upsell, host parties, serve food/drinks, maintain bowling equipment/lanes, action repairs promptly, ensure high operating standards, and keep the center clean and tidy.


  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player
  • An eye for detail
  • No experience needed, just willingness to learn about bowling machinery
  • An interest in all things technical/mechanic


  • This role is spilt into 2 parts: Customer Service Assistant and Pin Technician.
  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, Carrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.


What are the main responsibilities of a Customer Service Assistant / Pin Technician?

As a Customer Service Assistant, your main responsibilities include delivering an outstanding experience for our customers by booking customers in at reception, being a point of contact for customer questions, hosting individuals and parties, keeping the center clean and tidy, and preparing and serving food and drinks. As a Pin Technician, you will be responsible for maintaining all bowling equipment and lanes to ensure our customers have the best possible bowling experience.

What skills are required for this role?

You will need to be determined, enthusiastic, and able to work in a fast-paced environment. You should have an attitude of 'nothing is too much trouble,' provide high levels of customer service, and have strong communication skills. Being fully flexible with your working pattern, approachable, organized, and a strong team player are also important. No experience is necessary, but an interest in technical/mechanical aspects is beneficial.

What benefits are offered for this position?

We offer Tenpin Treats including retailer discounts, Smart Tech, and Best Doctors. You will receive free bowling for family and friends, free food (when working 6 hours or more), enhanced maternity, paternity, and adoption leave, and access to the Medicash Health Care Cash Back Scheme. Other benefits include an Employee Assistance Programme, free counseling, life assurance, long service awards, a recommend a friend scheme, and on the spot rewards.

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Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.