FAQs
What are the main responsibilities of a Customer Service Assistant in this role?
As a Customer Service Assistant, your main responsibilities include delivering an outstanding experience for customers, booking them in at reception, being a point of contact for customer inquiries, identifying sales opportunities, hosting individuals and parties, keeping the center clean and tidy, and preparing and serving food and drinks.
What does the Pin Technician role entail?
The Pin Technician role involves maintaining bowling equipment and lanes to a high standard, performing preventative maintenance, undertaking general building maintenance as instructed by management, making timely repairs, and fostering a positive and friendly team atmosphere.
What skills are required for this position?
Required skills include determination, enthusiasm, the ability to work in a fast-paced environment, strong customer service, and communication skills. Candidates should be flexible with their working patterns, organized, multi-tasking, approachable, detail-oriented, and willing to learn about bowling machinery, with an interest in technical or mechanical aspects.
Is prior experience necessary for this job?
No prior experience is needed for this role; however, a willingness to learn about bowling machinery is essential.
What is the working schedule like for this position?
The role requires full flexibility around the working pattern, including evenings and weekends.
What benefits does this job offer?
Benefits include retailer discounts through Tenpin Treats, free bowling for family and friends, complimentary food for shifts over six hours, enhanced maternity, paternity, and adoption leave, a healthcare cash back scheme, an employee assistance program, free counseling, life assurance, long service awards, a recommend-a-friend scheme, and on-the-spot rewards.
How important is customer service in this role?
Exceptional customer service is at the heart of this role, and all team members are expected to engage with customers confidently and courteously.
Will I have the opportunity to work as part of a team in this job?
Yes, you will be a strong team player, participating in a positive and friendly team atmosphere while supporting and encouraging your colleagues.