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Customer Service Assistant - Under 18

  • Job
    Entry Level
  • Hospitality & Retail
  • Coventry

AI generated summary

  • You need to be determined, enthusiastic, and excellent at customer service. Must be flexible, approachable, organized, and a strong team player. Ready to work evenings and weekends.
  • You will deliver outstanding customer service by booking customers in, answering questions, upselling, hosting parties, serving food, and keeping the centre clean. Efficient, friendly, and confident interaction with customers is key.


  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player


  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.


What is the main responsibility of a Customer Service Assistant under 18 at Tenpin?

The main responsibility of a Customer Service Assistant under 18 at Tenpin is to deliver an outstanding experience for customers by performing tasks such as booking customers in at reception, addressing customer inquiries, upselling opportunities, hosting parties, delivering food, and maintaining cleanliness in the center.

What skills are required to be successful in this role?

To be successful in this role, candidates should possess determination, enthusiasm, and the ability to work in a fast-paced environment. They should have exceptional customer service skills, strong communication abilities, flexibility in their working schedule, a positive and helpful attitude, organizational skills, and the ability to work well in a team.

What are some of the benefits of working as a Customer Service Assistant under 18 at Tenpin?

Some benefits of working at Tenpin include retailer discounts through Tenpin Treats, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity, paternity, and adoption leave, health care cash back scheme, employee assistance program with free counseling, life assurance, long service awards, recommend a friend scheme, and on the spot rewards.

The Ultimate Entertainment Complex For All

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Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.