Customer Service Assistant - Under 18

Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

Job
Part-time
Entry Level
Hospitality & Retail
London

AI generated summary

You must be determined, enthusiastic, and able to work in a fast-paced environment. Provide high levels of customer service, have strong communication skills, and be flexible with working hours. Approachable, helpful, organised, and a team player.
You will be the face of the company, managing customer bookings, sales opportunities, party hosting, food service, and maintaining cleanliness in the entertainment centre. Be proactive, friendly, efficient, and provide exceptional customer service.

Requirements

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player

Responsibilities

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What age do I need to be to apply for this job?

You must be under the age of 18 to apply for the Customer Service Assistant position.

What kind of tasks will I be responsible for in this role?

As a Customer Service Assistant, you will be responsible for assisting customers with their needs, taking food and drink orders, maintaining a clean and welcoming environment, and ensuring all guests have a great experience at our entertainment centre.

Will I receive training for this role?

Yes, we will provide training to teach you the necessary skills and knowledge to excel in your role as a Customer Service Assistant.

Are there opportunities for advancement within the company?

Yes, there are opportunities for growth and advancement within our company for dedicated and hardworking individuals.

What kind of qualities are you looking for in potential candidates?

We are looking for individuals who are confident, energetic, and have a positive attitude. Previous customer service experience is a plus, but not required as we can provide training.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000

Employees

2003

Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.